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Customer Relations Specialist

1 month ago

Fort Lauderdale, United States Broward County Full time

The Broward County Board of County Commissioners is seeking qualified candidates for Customer Relations Specialist (Convention Services). General Description Broward County's Greater Fort Lauderdale Convention and Visitors Bureau (Visit Lauderdale) is looking for an experienced hospitality (convention) services specialist. Overall, the position will support convention groups, sports groups, and other sales efforts through maintaining positive relationships with local industry partners, connecting meeting planners with local resources, and planning/executing events for the organization. Minimum Education and Experience Requirements

Requires four (4) years of experience in customer relations, including two (2) years of experience dealing with major cruise lines, airlines, or other relevant business entities.

Special Certifications and Licenses

Must possess a valid Florida Driver's License.

Preferences

Candidate with successful work experience in meeting or event planning is preferred. Minimum of 2 years in a customer service / customer facing role within hospitality/tourism industry is strongly preferred.

Job Functions

This position will be a part of the team servicing meetings and groups booked through Visit Lauderdale's sales efforts. These events can vary from small, single facility training sessions to large city-wide conventions. Delivering on service promises and planning event needs are necessary abilities for the successful candidate. In addition to servicing meetings and groups, this position will assist with large-scale event planning. The successful candidate will be a self-motivated, driven, service professional capable of balancing multiple tasks and priorities in a fast-paced, ever-changing environment. This position performs related work as assigned. In the event of a disaster (hurricane, etc.) all Broward County employees become emergency workers. This position will assist in various emergency functions as assigned before, during, and after a disaster, including working at a general population shelter during a hurricane.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. Involves routine and frequent exposure to traffic; moving machinery.

Competencies

Manages Complexity : Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Cultivates Innovation : Creates new and better ways for the organization to be successful. Plans and Aligns : Plans and prioritizes work to meet commitments aligned with organizational goals. Drives Results : Consistently achieves results, even under tough circumstances. Interpersonal Savvy : Relates openly and comfortably with diverse groups of people. Communicates Effectively : Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Situational Adaptability : Adapts approach and demeanor in real time to match the shifting demands of different situations.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies. Collaborates : Building partnerships and working collaboratively with others to meet shared objectives. Customer focus : Building strong customer relationships and delivering customer-centric solutions. Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values differences : Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities.

Emergency Management Responsibilities

During emergency conditions, all County employees are automatically considered emergency service workers and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics.

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