Provider Support Specialist II

2 months ago


Stratford, United States Yale New Haven Health Full time

Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Working under the general direction of the Manager, Acts as the primary liaison to the customer for Epic support. Works on complex analytical and integrated issues to resolve End User issues. Supports the development, enhancement, and implementation of Epic. The Support analyst will create documentation and develop a knowledgebase for Epic features and support inquiries. The support analyst will work independently and communicate with other support staff and end-users.

EEO/AA/Disability/Veteran

Responsibilities:

  • 1. Epic Application Knowledge
    • 1.1 Attends team meetings to gain system concepts and functionality
  • 2. Issue documentation
    • 2.1 Documents all calls into call tracking application
  • 3. Communication
    • 3.1 Works with level 1 Help Desk and level 2 support staff to coordinate documentation and resolution of issues or requests for enhancements or optimization
  • 4. Customer Service
    • 4.1 Works on complex analytical and integrated issues to address end user issues.
  • 5. Performs all other job related duties as required including Support of Application at the Manager's discretion


Qualifications:

EDUCATION

Bachelor's degree in Healthcare, Information Management or related clinical experience

EXPERIENCE

Three or more years in a Healthcare setting. Knowledge of clinical workflow, documentation and practice standards. Works on complex analytical and integrated issues to facilitate optimal adoption and use of the electronic health record and related tools/systems. Supports the adoption, development, enhancement, and implementation of the EMR. Experienced in supporting various clinical end users (Physicians, Nursing, Ancillaries and Remote Sites), Experience working with EMRs and other clinical information systems. Ability to work in direct customer service situations and adapt to various situations and urgencies. Experience in troubleshooting challenging problems and developing resolutions. Working knowledge of workflow assessment, analysis and design using Lean or similar methodologies.

SPECIAL SKILLS

Experience in EpicCare Ambulatory or Inpatient is desirable. Strong analytical and problem solving skills. Must have exceptional speaking, listening and interpersonal Skills. Ability to manage multiple tasks and prioritize actions required to quickly resolve reported problems. Exemplary customer service skills. Must be able to work independently or in a team and contribute to a positive work environment. Must be able to work in stressful situations and remain focused and calm while maintaining composure under stress. Must be willing to work a flexible schedule and travel to each of the YNH Health System affiliate locations. Ability to discern between hardware issues and application issues and triage issues accordingly.

PHYSICAL DEMAND

Travel to hospitals, practice sites and other customers as required.



  • Stratford, Connecticut, United States Yale New Haven Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Healthcare Support Specialist II to join our team at Yale New Haven Health. As a key member of our organization, you will play a critical role in providing exceptional support to our customers and ensuring the seamless operation of our electronic health record system.Key ResponsibilitiesEpic...


  • Stratford, Connecticut, United States Yale New Haven Health Full time

    Position Overview:At Yale New Haven Health, we uphold a vision that emphasizes integrity, patient-centered care, respect, accountability, and compassion. Every member of our team is expected to embody these values in their daily professional conduct.Under the supervision of the Manager, the Provider Support Specialist II serves as the primary point of...


  • Stratford, Connecticut, United States Concentra Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at Concentra. As a vital member of our patient care team, you will play a crucial role in providing exceptional care to our patients.Key ResponsibilitiesPerform routine medical and testing procedures under direct supervision of the treating...


  • Stratford, Connecticut, United States Family Dollar Full time

    Join Our Team at Family Dollar!As a Client Support Specialist, your role will encompass:Delivering Outstanding Customer Service: You will be tasked with ensuring that every customer receives top-notch assistance.Welcoming Customers: Greet patrons warmly and help them navigate through our product offerings.Processing Transactions: Accurately handle cash...


  • Stratford, Connecticut, United States Lockheed Martin Corporation Full time

    Job SummaryLockheed Martin Corporation is seeking a highly skilled Firefighter/EMT Specialist to join our team. As a Firefighter/EMT Specialist, you will be responsible for providing emergency medical services and firefighting support to our organization.Key ResponsibilitiesRespond to emergency situations and provide medical care and treatment to individuals...


  • Stratford, Connecticut, United States Yale New Haven Health Full time

    Position Overview:At Yale New Haven Health, we uphold a vision that resonates through our organization. Every team member is expected to embody our Mission and adhere to our core Values: integrity, patient-centered care, respect, accountability, and compassion. These principles guide our daily actions as professionals.Under the general supervision of the...


  • Stratford, Connecticut, United States Stratford Public Schools Full time

    Position Type: Student Support Services - Non Certified/Early Childhood Location: Stratford Public Schools FULL-TIME EARLY CHILDHOOD EDUCATOR II School-Day/School-Year Preschool Classroom Stratford Public Schools The district is looking to recruit an Early Childhood Educator II for the school-day/school-year preschool classroom. This program is supported by...


  • Stratford, Connecticut, United States Internal Revenue Service Full time

    Overview Explore the opportunity to contribute to a vital agency by providing essential support to taxpayers. WHO IS ELIGIBLE TO APPLY? This position is open to U.S. Citizens and Nationals who demonstrate a commitment to public service. Key Responsibilities The following duties are expected at the full operational level. If selected at a lower grade, you...


  • Stratford, Connecticut, United States Concentra Full time

    Position Overview Are you looking to elevate your professional journey? At Concentra, you will be an essential part of our healthcare team, contributing significantly to the delivery of outstanding patient care. Our goal is to enhance the health of America's workforce, one individual at a time. Join us at Concentra and discover how your clinical skills...


  • Stratford, Connecticut, United States Community Residences Full time

    Job OverviewWe are seeking a dedicated Residential Support Specialist to provide essential care and guidance to our clients at Community Residences.Key Responsibilities:Execute all necessary job functions effectively.Ability to lift and assist clients weighing between 70-75lbs.Utilize approved safety techniques to ensure the well-being of clients and...


  • Stratford, Connecticut, United States Community Residences Full time

    Residential Support Specialist at Community ResidencesKEY RESPONSIBILITIES:Execute all essential job duties effectivelyAssist in lifting and transferring individuals weighing 70-75lbsEmploy approved safety techniques to ensure the well-being of clientsFoster a constructive learning atmosphere for individualsFormulate strategies to aid clients in managing...


  • Stratford, Connecticut, United States Encon Heating & AC Full time

    We are looking for a skilled Operations Support Specialist to enhance our team at Encon Heating & AC. This role encompasses a range of essential warehouse functions, including receiving, staging, and handling materials. The position also requires loading and unloading tasks, as well as managing deliveries and pick-ups while ensuring exceptional customer...


  • Stratford, Connecticut, United States Yale New Haven Health Full time

    Position Overview:At Yale New Haven Health, we uphold a vision that emphasizes integrity, patient-centered care, respect, accountability, and compassion. Every team member is expected to embody these values in their daily professional conduct.Under the supervision of the Manager, this role serves as the main point of contact for Epic support. The incumbent...


  • Stratford, Connecticut, United States Stratford Public Schools Full time

    Job SummaryWe are seeking a highly skilled and dedicated Early Childhood Educator II to join our team at Stratford Public Schools. The successful candidate will be responsible for planning and implementing learning activities that promote the social, physical, and intellectual growth of preschool children.Key ResponsibilitiesCurriculum Development:...


  • Stratford, Connecticut, United States Stratford Board of Education Full time

    Position Overview:We are seeking a dedicated Early Childhood Educator II to join our vibrant preschool environment. This role is crucial in fostering a nurturing and educational atmosphere for young learners.Responsibilities:- Develop and implement engaging lesson plans tailored to the developmental needs of preschool-aged children.- Create a safe and...


  • Stratford, New Jersey, United States Thomas Jefferson University & Jefferson Health Full time

    Covid Vaccination Requirement: Vaccination against Covid-19 is mandatory for employment at Jefferson for individuals working within clinical settings or at the University. Candidates who are not currently vaccinated must receive the vaccination prior to their start date unless an approved medical or religious exemption is obtained.Qualifications:Education:...


  • Stratford, Connecticut, United States Sun Pharma Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant/Data Entry Receptionist to join our team at Sun Pharma. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and supporting various departments with a range of administrative tasks.Key Responsibilities:Manage...


  • Stratford, New Jersey, United States Thomas Jefferson University & Jefferson Health Full time

    Covid Vaccination Requirement: Vaccination against Covid-19 is mandatory for employment at Jefferson for individuals working within clinical settings or at the University. Candidates who are not currently vaccinated must receive the vaccination prior to their start date unless an approved medical or religious exemption is granted.Educational Qualifications:...


  • Stratford, Connecticut, United States Stratford Public Schools Full time

    Job SummaryWe are seeking a highly skilled and dedicated Early Childhood Educator II to join our team at Stratford Public Schools. The successful candidate will be responsible for planning and implementing learning activities that promote the social, physical, and intellectual growth of preschool children.Key ResponsibilitiesCurriculum Development: Work with...


  • Stratford, Connecticut, United States Rutgers University Full time

    Position Overview:As a Clinical Services Representative II within the Cardiology department, you will play a crucial role in supporting the operational efficiency of our medical office. This position involves a variety of administrative responsibilities that ensure smooth patient interactions and office functions.Key Responsibilities:In this role, you will...