Healthcare Support Specialist II
5 days ago
We are seeking a highly skilled and experienced Healthcare Support Specialist II to join our team at Yale New Haven Health. As a key member of our organization, you will play a critical role in providing exceptional support to our customers and ensuring the seamless operation of our electronic health record system.
Key Responsibilities- Epic Application Knowledge
- Attend team meetings to gain in-depth understanding of system concepts and functionality
- Issue Documentation
- Document all calls into our call tracking application
- Communication
- Work with level 1 Help Desk and level 2 support staff to coordinate documentation and resolution of issues or requests for enhancements or optimization
- Customer Service
- Work on complex analytical and integrated issues to address end-user issues
- Additional Responsibilities
- Perform all other job-related duties as required, including support of applications at the discretion of the Manager
To be successful in this role, you will need:
- Bachelor's degree in Healthcare, Information Management, or a related field
- Three or more years of experience in a Healthcare setting, with knowledge of clinical workflow, documentation, and practice standards
- Experience working with electronic health records and other clinical information systems
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team
- Exceptional communication and interpersonal skills, with the ability to manage multiple tasks and prioritize actions
As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional patient care and customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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