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Healthcare Support Specialist

2 months ago

Stratford, Connecticut, United States Concentra Full time

Position Overview

Are you looking to elevate your professional journey? At Concentra, you will be an essential part of our healthcare team, contributing significantly to the delivery of outstanding patient care. Our goal is to enhance the health of America's workforce, one individual at a time. Join us at Concentra and discover how your clinical skills and empathy can profoundly impact the lives of those you assist.

The Medical Support Specialist (MSS) plays a key role in executing routine medical and testing procedures under the direct supervision of the attending clinician. This position also involves supporting various operational areas within the facility, including patient registration and referral management. The MSS is tasked with providing efficient and precise one-on-one patient care while thriving in a dynamic environment. Ensuring that every patient receives top-notch clinical care and an excellent experience from courteous and skilled colleagues is paramount.

Key Responsibilities

  • Conduct Department of Transportation (DOT) and Non-DOT drug and alcohol screenings.
  • Prepare patients for physical assessments, including taking vital signs and conducting necessary ancillary tests such as vaccinations, phlebotomy, pulmonary function tests, and audiograms.
  • Execute rapid screening tests (influenza, strep, mono, glucose).
  • Assist healthcare providers during examinations and treatments.
  • Carry out routine medical procedures as directed by the treating clinician and triage urgent patients as required.
  • Prepare and assist clinicians with procedural setups and injury management.
  • Apply dressings, bandages, and splints as instructed by the treating clinician.
  • Dispense medications and durable medical equipment as prescribed by the clinician, adhering to state regulations.
  • Perform quality assurance checks on medical equipment and testing processes utilized in the center.
  • Maintain inventory, clean examination rooms and equipment, and restock supplies as necessary.
  • Operate and maintain all medical devices and equipment, ensuring proper calibration and record-keeping in line with current policies.
  • Alert supervisors immediately regarding any equipment malfunctions, supply shortages, or operational issues.
  • Collaborate with center leadership to assist with patient flow and volume management.
  • Keep patients informed about expected wait times throughout their visit.
  • Handle clerical tasks related to patient care and maintain accurate records.
  • Ensure precision in documentation.
  • Perform front office duties, including greeting patients, obtaining authorizations, checking patients in and out, communicating wait times, managing a multi-line phone system, and distributing employer results and paperwork as necessary.
  • Adhere to HIPAA regulations and safety protocols.
  • Participate in center staff meetings or huddles as required.
  • Help maintain a clean and organized facility.
  • Complete any necessary training, including ongoing clinical competency training.

This job description is intended to provide a general overview of the responsibilities and requirements of the position. Duties and responsibilities may change at any time with or without notice.

Qualifications

Education Level: Vocational/Technical/Business School

  • Medical Assistant Certification from an accredited institution (credentials must comply with state regulations) or Military Medical Specialist with current Medical Assistant credentials.

Experience Requirements

  • Typically requires a minimum of six months of experience as a medical assistant.
  • Familiarity with medical procedures and terminology.
  • Preferred knowledge of occupational medicine requirements specific to the state.

Skills and Competencies

  • Core competencies include a service-oriented mentality, attention to detail, urgency, initiative, and adaptability.
  • Ability to make informed decisions and solve problems using logical reasoning.
  • Exceptional customer service skills and the ability to interact with individuals in a professional and tactful manner.
  • Capacity to handle sensitive and confidential information in compliance with federal and state laws.
  • Proficient communication skills, both verbal and written.
  • Team-oriented mindset with the ability to collaborate effectively with colleagues at all levels.
  • Commitment to participate in required training and obtain necessary certifications.
  • Intermediate proficiency in Microsoft Office applications such as Word, Excel, and Outlook.

Additional Benefits

  • 401(k) Retirement Plan with Employer Match.
  • Comprehensive Medical, Vision, Prescription, Telehealth, and Dental Plans.
  • Life and Disability Insurance.
  • Paid Time Off and Extended Illness Days.
  • Colleague Referral Bonus Program.
  • Tuition Reimbursement.
  • Commuter Benefits.
  • Dependent Care Spending Account.
  • Employee Discounts.

This position is eligible for a competitive hourly wage based on job-related factors such as experience and geographic location.

This role requires access to confidential information, necessitating ongoing discretion and secure information management.

We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive employment benefits. Please reach out to request accommodations.

Concentra is an Equal Opportunity Employer , including disability and veteran status.