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IT Support Specialist

3 months ago

Menlo Park, United States Andreessen Horowitz Full time

**IT Support Specialist**

at a16z Menlo Park, California, United States ****IT Support Specialist****

Founded in 2009 by Marc Andreessen and Ben Horowitz, Andreessen Horowitz (known as "a16z") is a venture capital firm in Silicon Valley, California, that backs bold entrepreneurs building the future through technology. We are stage agnostic: We invest in seed to late-stage technology companies, across the consumer, enterprise, bio/healthcare, crypto, and fintech spaces. a16z has $19.2B in assets under management across multiple funds, including the , the , and the .

Weve established a team that is defined by respect for the entrepreneur and the entrepreneurial company building process. Weve invested in like Airbnb, Apeel, Coinbase, Figma, Freenome, Instacart, Lyft, Slack, and Stripe. Our team is at the forefront of new technology, helping entrepreneurs and their companies impact and change the world.

****The Role****

This role will be providing a full spectrum of IT support to the a16z team. We are looking for someone with a passion for technology and top notch, white glove customer service. You are an enthusiastic self-starter with strong-problem solving skills. This role requires flexibility and the ability to work in an often-ambiguous environment. You should also understand and learn blockchain, DeFi and other crypto related technologies.

The ideal person for this role must be comfortable and proficient supporting Executive level users in high stress situations, along with the general population of end users. Troubleshooting, diagnosing problems and resolution of support issues are key responsibilities in this role.

A large portion of the IT Support Specialist's job will revolve around supporting IT needs for various teams. It will be your responsibility to complete the tickets or work with the current IT team to find solutions. Organizational skills and attention to detail are crucial for this role.

****To join our team, you should be excited to:****

* Build and cultivate long-term relationships.

* Triage, troubleshoot and resolve IT requests across the whole organization.

* Provide white-glove support for all IT requests.

* Manage on/off-boarding process of firm employees.

* Configure, maintain, troubleshoot & repair all office computers, equipment & peripherals (with an emphasis on Apple products).

* Document existing and ongoing changes to all the systems and infrastructure.

* Update and publish documentation and knowledge base articles.

* Support audio/video system in all conference rooms.

* Monitor networks and systems for security vulnerabilities, malicious/suspicious behavior, availability and performance.

* Implement security best practices across all systems and make recommendations for constant improvement to the firm's cybersecurity posture.

****Minimum Qualifications****

* Bachelor degree with 3+ years experience in IT Helpdesk.

* Exceptional communication skills, both verbal and written.

* Ability to work with all levels within the organization.

* Strong MacOS and Windows administration, Linux/Unix is a plus.

* Strong mobile device administration: iOS and Android.

* Strong Audio/Video system understanding.

* Experience with basic networking concepts and protocols (DHCP, DNS, RADIUS, etc).

* Experience with SaaS administration: Okta, JAMF, G Suite.

* SaaS, Server administration and Cybersecurity strongly preferred.

* Must be willing to learn and keep up with current blockchain technologies and cryptography methods.

****a16z culture****

* We do only first class business and only in a first class way

* We take a long view of relationships, because we are in the relationship business

* We believe in the future and bet the firm that way

* We are all different, we recognize that, and we win

* We celebrate the good times

* We do it for the team

* We play to win

At a16z we are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. These differences are what enables us to work towards the future we envision for ourselves, our portfolio companies, and the World.

Andreessen Horowitz hereby reserves the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.

Location (City) * **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at a16z are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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Please identify your race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personne