IT Support Specialist
2 weeks ago
IT Support Specialist
Long Term Contract Opportunity
Location: Remote
Compensation: $40 - $43/hour
Option 1 Staffing Services, Inc. is currently seeking an IT Support Specialist to collaborate with the Service Desk and Desktop Engineering teams. This role involves providing assistance with hardware, software, and various services to ensure the delivery of technology infrastructure solutions to our esteemed clients. This position offers an excellent opportunity to work within a team environment and gain insights into the synergy between business operations and technology, while also enhancing cloud-related skills.
Key Responsibilities:
- Manage escalated Level 2 and Level 3 tickets and requests, ensuring clear and realistic expectations are set with users to foster a culture of operational excellence.
- Offer guidance and training to users regarding incidents and requests.
- Develop and maintain a comprehensive understanding of existing services and processes.
Required Qualifications:
- Demonstrated expertise in at least three of the following areas: Active Directory, Office 365, Windows Desktop, ServiceNow ticketing system, Exchange/Outlook.
- Experience with printer support and maintenance.
- Bachelor's degree is preferred.
- 3-5 years of experience in desktop support.
- Experience in the healthcare sector is highly desirable.
- Excellent verbal and written communication skills; capable of working independently while providing proactive updates to clients.
- Strong analytical abilities.
Benefits of Working with Us:
- Opportunity to work with a reputable and expanding organization.
- Potential for significant career advancement within a renowned healthcare organization.
- Comprehensive benefits package.
- Competitive salary.
- Medical insurance options.
- 401K retirement plan.
Award-Winning Staffing Agency:
Option 1 Staffing Services, Inc. has been recognized with the "Best of Staffing Award" for exceptional service quality based on client and candidate feedback, placing us among the top 2% of staffing agencies in North America.
We are also proud recipients of the "Top Performer Award" by Workforce Logiq, highlighting our commitment to client satisfaction through various performance metrics.
Member of the American Staffing Association Since 1991.
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