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Service Coordinator

2 months ago

Corona, United States Generac Power Systems Full time
We are Energy Systems, the leader in industrial power solution sales, service, and rentals.

With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

At Energy Systems, a subsidiary of Generac, our people help make the world safer, brighter, and more productive. United by our Values, people with diverse backgrounds and points of view work together to ensure our customers have peace of mind.

It's a challenge, and an invitation. Most importantly, it's an opportunity to join an industry leader. There's never been a better time to work at Energy Systems. Our rapid growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture.

The Service Coordinator position will be responsible for creating work orders, answering incoming service calls, quoting recommended service repairs, assisting with the job calendar, tech schedules, invoicing of service jobs and managing overall administrative workflow for the Service Department. These functions require electronic management of parts using company business systems. In addition, this position requires supporting other parts personnel as needed.

Essential Duties and Responsibilities
  • Creating work orders, answering incoming phone calls, and assisting with the scheduling of technicians
  • Invoicing completed work orders while monitoring GP goals
  • Following up on quoted service repair jobs and recommended repairs
  • Support of other Service departmental roles on an as needed basis
  • Required to support the parts and sales department as needed for to provide excellent customer service
  • Other Duties as assigned
Minimum Qualifications:

Education
HS Diploma or Equivalent

Work Experience
2 years of administrative experience in a service-related business
2 years of scheduling field technicians and/or customer service

Knowledge / Skills / Abilities
  • Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
  • General knowledge of service parts and service industry including but not limited to basic mechanical and technical aptitude
  • Incorporate time management skills by prioritizing work assignments
  • Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company
  • Must be able to handle high pressure situations
  • Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders
Preferred Job Requirements
Education
Associate Degree or equivalent

Work Experience
4+ years of administrative experience in a service-related business
4+ years of scheduling field technicians and/or customer service

Compensation: Energy Systems is committed to fair and equitable compensation practices. The hourly rate for this role based in Corona, CA is $19.65-$27.50. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.

Benefits:
We are an inclusive company that celebrates differences and keeps equity and respect at the forefront.
  • Competitive Benefits: Health, Dental, Vision, & 401k
  • 401 (k) retirement savings plans with company match
  • Medical support programs: Maternity, Diabetes, Treatment Decision Support and more
  • Work-life benefits: PTO and Holidays


Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law."