Patient Services Coordinator

2 months ago

Corona, California, United States Los Angeles Cancer Network Full time

The Los Angeles Cancer Network is dedicated to delivering exceptional care to every individual who visits our facility. We focus on personalized treatment plans that incorporate the latest advancements in cancer care, all delivered with empathy and attention to detail. Our commitment extends to educating and supporting both patients and their families throughout their journey. We pride ourselves on offering tailored approaches to ensure optimal treatment based on each patient's unique circumstances, including their condition and age. Our involvement in critical clinical research, promotion of early detection screenings, and provision of cutting-edge treatments underscores our leadership in cancer research through our collaboration with OneOncology.

Why Consider Joining Us? We seek passionate and skilled professionals who are eager to contribute to the vital work of community oncologists and the patients we serve.

Position Overview:

The Patient Services Coordinator plays a crucial role in welcoming patients and managing incoming calls for the Los Angeles Cancer Network / Compassion Cancer Care Medical Group. This position also involves providing essential administrative support within the front office environment.

Key Responsibilities:

  • Welcome and guide patients and visitors
  • Manage access to the facility
  • Facilitate patient registration and check-out processes
  • Collect co-payments and manage daily cash reconciliation
  • Schedule and modify patient appointments, blood transfusions, and diagnostic tests following established protocols
  • Handle telephone inquiries, directing calls to the appropriate personnel or initiating triage messages for medical staff response, ensuring accurate message documentation when necessary
  • Maintain office supplies and uphold cleanliness standards in the front office
  • Safeguard patient confidentiality at all times
  • Exhibit outstanding customer service skills in all job functions
  • Document patient interactions accurately in the electronic medical records (EMR) system
  • Assist in training new staff on office procedures and protocols
  • Keep precise records of all appointments scheduled for healthcare providers
  • Sort and manage incoming correspondence
  • Verify patient insurance details and communicate any changes to the billing department
Essential Competencies:
  • Excellent verbal and written communication abilities
  • Capacity to build and maintain effective working relationships
  • Demonstrated critical thinking and customer service skills
  • Ability to maintain composure in stressful situations
  • Proactive in seeking resources and collaborating with team members
  • Skilled in prioritizing tasks and organizing work to meet deadlines while adhering to established policies and regulations
  • Proficient in multitasking
  • Clear communication with patients, families, visitors, healthcare teams, and administrative staff
Qualifications:
  • Strong customer service orientation
  • Familiarity with medical terminology, particularly in oncology and hematology
  • Basic computer proficiency
  • Prior experience in oncology or hematology settings is preferred
Salary Information:

Compensation may vary based on individual skills, education, certifications, experience, and geographical location.

Base Salary Range: $16.00 to $18.00 per hour

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