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Client Services Coordinator

2 months ago

Corona, California, United States Rose International Full time

Position Overview:

This role is designed for a dedicated professional to handle member grievances and appeals effectively while ensuring compliance with regulatory standards.

Key Responsibilities:

  • Conduct thorough research and provide responses to member grievances and appeals.
  • Ensure adherence to regulatory requirements in all case management activities.
  • Enhance the overall member experience through effective communication and resolution strategies.

Essential Qualifications:

  • A minimum of 6 years of experience in customer service, particularly in grievance and appeals case processing.
  • Exceptional organizational and time management capabilities.
  • Proven ability to manage multiple tasks in a dynamic work environment.

Preferred Skills:

  • Experience in a healthcare setting, particularly with organizations such as BlueShield or Aetna.
  • Proficiency in Microsoft Excel and Word is highly beneficial.

Additional Information:

  • Only candidates authorized to work in the designated country will be considered.
  • Position start dates and durations are subject to change based on business needs.

Equal Opportunity Employment:

Rose International is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

If you require assistance during the application process due to a disability or any other reason, please reach out to our HR Department.