Guest Service Specialist

2 months ago


Big Sky, United States Big Sky Vacation Rental Full time

Big Sky Vacation Rentals is seeking dedicated part-time staff members to join our professional Guest Service Team

About Us: Big Sky Vacation Rentals manages a portfolio of luxury properties, providing exceptional experiences for our guests. We pride ourselves on maintaining a professional and supportive work environment where talent is recognized and rewarded.

Why Join Us?

  • Career Growth: Opportunities for advancement in the tourism industry
  • Supportive Environment: Work with a professional and friendly team
  • Unique Perks: Enjoy a flexible schedule and remote working accessibility
Position Overview: As a Guest Service Specialist, you will play a key role in ensuring our guests have an exceptional experience. This position requires a strong work ethic, self-motivation, and excellent communication skills.

Key Responsibilities:
  • Dispatching and Scheduling: Manage work orders for the operations team
  • Guest Assistance: Answer incoming calls and assist with questions and requests
  • Troubleshooting: Provide remote support for mechanical systems, such as fireplaces, Satellite TV, and WIFI
  • Communication: Exhibit professional-level written and oral communication skills
  • Prioritization: Prioritize tasks for yourself and your team
  • Guest Satisfaction: Address guest issues and complaints with empathy and a focus on satisfaction
Experience and Skills:
  • Preferred: Previous guest service and reservations experience
  • Required: Excellent written and oral communication skills, positive interpersonal skills, strong computer and typing skills, excellent listening and comprehension skills
  • Helpful: Previous call-center experience
Qualifications:
  • Education: High School diploma or equivalent
  • Experience: At least one year of front desk or guest service experience
  • Skills: Strong problem-solving, reasoning, and motivating abilities
  • Availability: Schedule includes weekends, with possible holiday shifts


Our Culture: At Big Sky Vacation Rentals, we inspire our employees to excel. We respect individuality while sharing a common goal. Join us for a flexible, remote and friendly environment focused on providing bespoke guest satisfaction

Apply Today: Advance your career in the tourism industry. Apply now to become a part of the Big Sky Vacation Rentals team

  • Big Sky, United States Big Sky Vacation Rental Full time

    Job DescriptionJob DescriptionBig Sky Vacation Rentals is seeking dedicated part-time staff members to join our professional Guest Service Team!About Us: Big Sky Vacation Rentals manages a portfolio of luxury properties, providing exceptional experiences for our guests. We pride ourselves on maintaining a professional and supportive work environment where...


  • Big Sky, Montana, United States Montage International Full time

    Embrace Your Passion. Bring Your Unique Touch. At Montage International, we are committed to creating an extraordinary experience for our guests, and we believe that it takes dedicated individuals to help us achieve this vision. Our culture emphasizes the importance of pursuing what you love, and if this aligns with your values, we invite you to explore this...


  • Big Sky, United States Natural Retreats Full time

    Job DescriptionJob DescriptionNatural Retreats is hiring a Guest Services Coordinator to join our Big Sky, MT team!  The Guest Services Coordinator serves as the liaison between our guests and operations teams. This position is responsible for providing exceptional guest assistance from the time of booking through departure. The Guest Services...

  • Guest Service Agent

    3 months ago


    Big Sky, United States HHM Hotels Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...


  • Big Sky, Montana, United States Montage International Full time

    Embrace Your Passion. Bring Your Unique Touch. At Montage International, we are pioneering a new approach, one that is invigorating and requires dedicated individuals to help realize our vision. Our culture is built on the fundamental principle that we should pursue what we love. If this resonates with you, we eagerly await your application. We encourage...


  • Big Sky, Montana, United States Boyne Resorts Full time

    Position OverviewAs a Guest Services Representative, you will play a vital role in creating a welcoming atmosphere for our guests. Your primary responsibilities will include:Welcoming Guests: Greet visitors with a warm and professional demeanor, ensuring they feel valued and appreciated.Check-In Assistance: Facilitate the check-in process, guiding guests to...


  • Big Sky, Montana, United States Montage International Full time

    Job SummaryThe Rooms Controller is a key member of the hotel team, responsible for ensuring a seamless arrival experience for our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesPre-Arrival Preparation: Pre-register all hotel...

  • Banquet Manager

    3 days ago


    Big Sky, Montana, United States Big Sky Resort Full time

    About the RoleWe are seeking a highly skilled and experienced Banquet Manager to join our team at Big Sky Resort. As a key member of our Conference Services team, you will be responsible for delivering exceptional guest experiences and leading a team of professionals to achieve this goal.Key ResponsibilitiesGuest Service Excellence: Provide exceptional...

  • Skincare Specialist

    1 week ago


    Big Sky, Montana, United States Boyne Resorts Full time

    Join Our Team as a Skincare Specialist At Boyne Resorts, we are looking for a dedicated Skincare Specialist who excels in providing exceptional beauty treatments. Your expertise should include: Facials: Delivering personalized facial treatments that enhance the skin's appearance. Body Waxing: Performing professional waxing services for smooth and hair-free...


  • Big Sky, United States Montage International Full time

    Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We...


  • Big Sky, Montana, United States Big Sky Vacation Rental Full time

    Property Quality Assurance Specialist at Big Sky Vacation RentalsAre you seeking a rewarding role in a vibrant environment? If you excel in a hands-on position and are dedicated to providing outstanding service, Big Sky Vacation Rentals has an opportunity for you as a Property Quality Assurance Specialist.About Us: Big Sky Vacation Rentals oversees a...


  • Big Sky, Montana, United States Big Sky Vacation Rental Full time

    Property Quality Assurance Specialist at Big Sky Vacation RentalsAre you seeking a rewarding role in a vibrant and scenic environment? If you excel in a hands-on setting and are dedicated to providing outstanding service, consider the opportunity with Big Sky Vacation Rentals as a Property Quality Assurance Specialist.About Us: Big Sky Vacation Rentals...

  • Culinary Specialist

    5 days ago


    Big Sky, Montana, United States Block 3 Full time

    About the RoleWe are seeking a highly skilled and experienced Culinary Specialist to join our team at Block 3. As a key member of our culinary team, you will be responsible for preparing and presenting high-quality food items to our guests.Key ResponsibilitiesFood Preparation: Prepare food items according to established recipes and standards, ensuring...


  • Big Sky, Montana, United States Boyne Resorts Full time

    Position OverviewAs a Spa Reception Specialist, you will play a crucial role in ensuring a seamless experience for our clients at Boyne Resorts. Your responsibilities will include:Client Interaction: Answering phone inquiries and assisting clients in scheduling appointments.Service Recommendations: Providing knowledgeable suggestions regarding our range of...


  • Big Sky, Montana, United States Block 3 Full time

    Position Overview:Role: Culinary Specialist for BanquetsAs a Culinary Specialist, you will be responsible for preparing a variety of food items in accordance with established recipes and standards. Your commitment to quality and excellence in cuisine is essential, alongside maintaining a safe and hygienic work environment.Career Advancement OpportunitiesYour...


  • Big Sky, United States Big Sky Resort Full time

    Overview: The Customer Care Center is one of the main points of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants around the mountain, activities and special events on and off the mountain, rentals, ski school, as well as other services that Big Sky Resort provides on and off...


  • Big Sky, Montana, United States Montage International Full time

    Embrace Your Passion. Bring Your Expertise. At Montage International, we pride ourselves on fostering a unique and dynamic environment that thrives on the dedication of our team members. Our culture is built on the principle of pursuing what you love, and we are eager to welcome individuals who share this vision. We are committed to inclusivity and provide...


  • Big Sky, Montana, United States Montage International Full time

    Embrace Your Passion. Bring Your Expertise. At Montage International, we are committed to a unique and exhilarating approach that requires dedicated individuals to realize our vision. Our culture is built on the principle of pursuing what you love. If this resonates with you, we encourage you to consider this opportunity. We are an inclusive employer and...


  • Big Sky, Montana, United States Montage International Full time

    Embrace Your Passion. Infuse Your Expertise. At Montage International, we are pioneering a unique approach that requires dedicated individuals to help realize our vision. Our culture is built on the principle of pursuing what you love. If this resonates with you, we are eager to consider your application. We encourage applicants with disabilities and are...


  • Big Sky, Montana, United States Big Sky Vacation Rental Full time

    Job OverviewCompany Background: At Big Sky Vacation Rentals, we pride ourselves on delivering outstanding experiences for our guests while upholding our luxury properties to the highest standards. Our dedicated team collaborates effectively to ensure excellence, trusted by over 100 luxury property owners in Big Sky. We offer competitive compensation, health...