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Guest Services Coordinator

2 months ago

Big Sky, Montana, United States Montage International Full time
Embrace Your Passion. Bring Your Unique Touch.

At Montage International, we are committed to creating an extraordinary experience for our guests, and we believe that it takes dedicated individuals to help us achieve this vision. Our culture emphasizes the importance of pursuing what you love, and if this aligns with your values, we invite you to explore this opportunity.

We encourage applications from individuals with disabilities and are prepared to provide reasonable accommodations as necessary. Please engage with our hiring managers during the selection process.

SUMMARY

As a Guest Services Coordinator within our Rooms Division team, you will be instrumental in ensuring that our guests enjoy a remarkable and unforgettable stay. Your main focus will be to provide exceptional customer service and cultivate a warm, inviting atmosphere. You will represent our establishment's dedication to superior service.

KEY RESPONSIBILITIES
  • Guest Reception: Greet guests with warmth and professionalism, ensuring a positive initial impression. Anticipate their needs for a seamless and enjoyable experience. Provide personalized suggestions for local attractions, dining options, and hotel amenities. Actively listen to guest feedback and relay valuable insights to management to enhance overall satisfaction.
  • Information and Assistance: Act as a knowledgeable resource for guests, providing information about the hotel, local attractions, and available amenities. Address inquiries, requests, and concerns promptly and effectively. Offer concierge services, including making reservations, arranging transportation, and recommending dining and entertainment options.
  • Hospitality Services: Assist guests with the check-in and check-out processes and coordinate special requests such as room preferences and arrangements for special occasions. Provide comprehensive information about hotel services, facilities, and policies.
  • Problem Resolution: Address guest concerns and issues promptly and professionally, striving to exceed expectations in resolution. Collaborate with relevant departments as necessary to ensure swift resolutions.
  • Team Collaboration: Serve as a liaison between guests and various departments to ensure timely resolution of requests and issues. Work effectively with other departments, including housekeeping, maintenance, and food & beverage, to enhance the overall guest experience.
  • Guest Relations: Build and maintain positive relationships with returning guests, recognizing special occasions and preferences to enrich their experience.
  • Additional Responsibilities: Cross-train within the Rooms Division department, providing support for PBX, guest transportation, and assisting Front Desk operations as needed.
QUALIFICATIONS
  • High school diploma or GED required.
  • Prior experience in a customer service role, preferably within the hospitality industry.
  • Able to thrive in a fast-paced environment and manage high-pressure situations.
  • Exceptional interpersonal and communication skills.
  • Warm and approachable demeanor with a genuine passion for hospitality.
  • Meticulous attention to detail and strong organizational skills.
  • Flexibility to work various shifts, including weekends and holidays.
  • Professional appearance and grooming standards.
PHYSICAL REQUIREMENTS

Must be capable of bending, stooping, squatting, and stretching to complete tasks. Requires manual dexterity, including grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States, we proudly uphold our status as an EEO employer M/F/D/V. We maintain a drug-free workplace and conduct pre-employment substance abuse testing.