Guest Services Coordinator

2 weeks ago


Big Sky, Montana, United States Montage International Full time
Embrace Your Passion. Bring Your Unique Touch.

At Montage International, we are pioneering a new approach, one that is invigorating and requires dedicated individuals to help realize our vision. Our culture is built on the fundamental principle that we should pursue what we love. If this resonates with you, we eagerly await your application.

We encourage applicants with disabilities and provide necessary accommodations to support our candidates. Please discuss your needs with our hiring managers during the selection process.

Guest Services Coordinator

OVERVIEW

The primary role of the Guest Services Coordinator is to ensure the seamless pre-registration of all hotel guests, facilitating a smooth arrival experience.

KEY RESPONSIBILITIES
  • Pre-register bookings in our property management system and prepare welcome materials ahead of guest arrivals.
  • Oversee room inventory and ensure optimal room assignments to enhance revenue potential.
  • Respond to incoming calls, manage guest inquiries, and coordinate room changes.
  • Assign rooms a minimum of seven days prior to arrival.
  • Collaborate closely with the Housekeeping and Front Desk teams to guarantee that all accommodations are ready and available by the promised check-in time.
  • Ensure that all group welcome materials are appropriately distributed.
  • Additionally, this position may involve performing various supportive tasks as directed by senior management, such as creating reservations for guests present at the desk or those who call after hours.
  • Assist the front desk with guest check-ins.
  • Process billing requests from third parties.
  • Support the Concierge and Guest Services teams as necessary.
  • Carry out other duties as assigned.
REQUIREMENTS
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Prior experience in customer service or luxury hospitality is essential.
  • Strong communication skills in English, both verbal and written, are required.
  • Intermediate computer proficiency is necessary.
  • Ability to analyze situations and make sound decisions is crucial.
  • Familiarity with resort operations, services, and facilities is advantageous.
PHYSICAL DEMANDS

This position requires various physical activities, including grasping, writing, standing, sitting, walking, bending, climbing, and effective communication. Continuous interaction with guests, supervisors, and colleagues is essential. The individual must be capable of standing and maintaining mobility for extended periods. The duration of these tasks may vary daily. Adequate finger dexterity is necessary for operating office equipment such as computers, printers, and telephones.

In the United States, we proudly uphold our status as an EEO employer M/F/D/V. We maintain a drug-free workplace and conduct pre-employment substance abuse testing.

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