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Call Center Reps
2 months ago
ONSITE - Elmwood Park, NU
Pay: $21.00
Shift: Tue - Sat (8:30am - 5pm)
PRINCIPAL JOB DUTIES
Duties may include but are not necessarily limited to the following:
- Answers calls from internal and external clients and patients regarding any laboratory related issues.
- Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
- Report laboratory results using established protocols
- Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction
- Place client supply orders
- Follows up with clients on consent forms, failed faxes and work all outgoing queues
- Understands the importance of Quality Service and how it is measured
- Under general supervision, follows established company policies and procedures and applies acquired job skills.
- Performs functions that require full knowledge of general aspects of the job.
- Embrace and utilize the Customer Service Excellence tools and techniques
- Assists with various projects as assigned by direct supervisor.
- Other duties as assigned.
- HS degree or equivalent
- Some college classes preferred
- 1-2 years of relevant experience
- Excellent verbal and written communication skills.
- Speak and write English clearly and effectively
- Medical terminology proficiency
- Some experience from a clinical laboratory, physician office and/or customer service experience
- Bilingual (Spanish)
Please email your resume to Andrea.knodt@remx.com for immediate review.