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Call Center Reps

2 months ago

Tampa, United States RemX Full time
RemX is seeking Customer Service Reps for On-Site opportunities in Elmwood Park, New Jersey. Outbound calling of reporting medical values for patients to their client to properly diagnose the patient.

ONSITE - Elmwood Park, NU

Pay: $21.00

Shift: Tue - Sat (8:30am - 5pm)

PRINCIPAL JOB DUTIES

Duties may include but are not necessarily limited to the following:
  • Answers calls from internal and external clients and patients regarding any laboratory related issues.
  • Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
  • Report laboratory results using established protocols
  • Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction
  • Place client supply orders
  • Follows up with clients on consent forms, failed faxes and work all outgoing queues
  • Understands the importance of Quality Service and how it is measured
  • Under general supervision, follows established company policies and procedures and applies acquired job skills.
  • Performs functions that require full knowledge of general aspects of the job.
  • Embrace and utilize the Customer Service Excellence tools and techniques
  • Assists with various projects as assigned by direct supervisor.
  • Other duties as assigned.
EDUCATION:
  • HS degree or equivalent
  • Some college classes preferred
EXPERIENCE AND REQUIRED SKILLS:
  • 1-2 years of relevant experience
  • Excellent verbal and written communication skills.
  • Speak and write English clearly and effectively
PREFERRED SKILLS:
  • Medical terminology proficiency
  • Some experience from a clinical laboratory, physician office and/or customer service experience
  • Bilingual (Spanish)

Please email your resume to Andrea.knodt@remx.com for immediate review.