Call Center Manager

2 months ago


Tampa, United States Christopher Ligori & Associates Full time
Job DescriptionJob Description

FANTASTIC OPPORTUNITY Chris Ligori & Associates is a dynamic and innovative law firm dedicated to delivering exceptional customer experiences. We are currently seeking a motivated and experienced Call Center Manager to join our team.

Primary responsibilities include, but are not limited to the following:

·       Oversee day-to-day operations of the call center, ensuring efficiency and high-performance standards.

·       Manage 3 to 4 call center employees.

·       Monitor and analyze call center performance metrics, identifying areas for improvement.

·       Train and mentor staff to enhance their skills and capabilities.

·       Answer phones and take down client information of current and potential clients.

Requirements:

·       Proven experience as a Call Center Manager or similar role.

·       Strong leadership and interpersonal skills.

·       Excellent at articulating ideas clearly and concisely

·       Must enjoy tackling complex challenges and finding solutions

·       Consistently goes above and beyond on job duties

·       Consistently achieve and exceed performance goals

·       Good work ethic

Benefits:

·       Health – employer pays 100% of the premium.

·       401K plus employer matching

·       10 vacation days, 4 vacation days and 2 personal days.

 



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