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Patient Care Support Specialists
2 months ago
We are seeking Patient Care Support Specialists to join our bustling call center team. Our frontline specialists play a crucial role in ensuring our clients' success by assisting numerous individuals in navigating complex healthcare options, providing them with essential information to make informed choices for themselves and their families.
Does this opportunity resonate with you? If so, we invite you to become part of our dedicated team.
KG Call Center is a government contracting entity operating a high-traffic call center. We are in search of enthusiastic and driven specialists, and our supportive work culture fosters and rewards our team members. We are currently hiring for various positions.
This role is perfect for recent graduates, full-time university students, career switchers, military spouses, and retirees looking to enhance their income. The skills you will develop in our call center will not only boost your professional capabilities but also enrich your resume. Our 'promote from within' philosophy offers numerous opportunities for career advancement, as many of our management team members have risen through the ranks.
Our streamlined hiring process minimizes the time from interview to offer. All new hires will participate in a comprehensive paid training program designed to prepare you for success on the production floor in just a few weeks. Consistent attendance and punctuality may also qualify you for additional bonuses, including a $400 new hire bonus, awarded after completing the training program and working a set number of hours.
Key Responsibilities:
- Respond to calls and assist customers seeking information about healthcare plans, utilizing standard tools such as a telephone, web browser, and email.
- Select appropriate pre-scripted responses to provide general and claims-specific information.
- Adhere to established policies and procedures, including completing timesheets and following privacy regulations.
- Guide callers in completing online applications and submitting them electronically for processing.
- Maintain call logs related to inquiries, confirming which scripts were utilized during the conversation.
- Refer calls to secondary support levels as necessary.
- High School diploma or equivalent is required.
- At least six months of experience in customer service, secretarial, or telemarketing roles is necessary.
- Ability to pass customer service assessments is essential.
- Typing speed of at least 20 WPM is required.
- Must be able to sit for extended periods.
- Proficiency in using a PC and the Windows operating system is mandatory.
- Excellent time management skills and adherence to schedules are crucial.
- Ability to follow standard operating procedures and select appropriate call scripts is necessary.
- Demonstrated interpersonal and leadership skills, along with the ability to manage multiple tasks, are required.
- Proven capability to work effectively as part of a team is essential.
- This position is onsite at our call center.
- Remote work is not an option for this role.
- Our call center operates from early morning to late evening, with extended hours during peak periods. Your shift will be assigned within this timeframe.
- In addition to mandatory workdays, weekend and holiday shifts may be required during busy seasons, with overtime compensation for applicable hours.
Your next career opportunity awaits. Join us today
KG Call Center is an Equal Employment Opportunity Employer, committed to fostering a diverse workforce. We make hiring decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
