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Call Center Customer Service

1 month ago

Tampa, United States RemX Full time

RemX is seeking Call Center/Customer Service Reps for On-Site opportunities in Knoxville, TN. This is a call center/customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone .

Position Title : Customer Service Agent

Location: Onsite - Knoxville, TN

Pay: 17.00

Hours: M-F 8am-5pm

Job type : Full Time/Contract

Start Date: September 2024

Key Responsibilities:

•Interface with a CRM-based software UI to update payment status

•Escalate issues to team leads as soon as they are realized

•Make payments via web portal

•Make payments via automated payment processing phone system

•Make payments via conversation with Customer Service Reps at Carriers

•Keep track of workload and progress each day

Skills & Abilities :

•Pleasant, calm demeanor on the phones

•Ability to speak confidently

•Excellent command of the spoken English language

Education & Experience:

•High School Diploma or a minimum of three (3) years in a similar role

For immediate consideration, please email your resume to Andrea.Knodt@remx.com