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Healthcare Support Specialists

2 months ago

Tampa, Florida, United States KG Call Center Full time
Job Overview

Healthcare Customer Service Representatives for a High-Volume Call Center


We are seeking dedicated Healthcare Customer Service Representatives (CSRs) to support our bustling call center operations. Our CSRs play a crucial role in guiding individuals through intricate healthcare options, ensuring they receive the necessary information to make informed choices for themselves and their families.

About KG Call Center: KG Call Center is a prominent government contracting firm operating a dynamic call center. We are in search of enthusiastic and driven CSRs who thrive in a positive work environment that recognizes and rewards hard work. We have openings available and are eager to welcome new talent.

This CSR position is perfect for recent graduates, current students, career switchers, military spouses, and retirees looking to enhance their income. The skills you develop in our call center will bolster your professional experience and resume, with numerous opportunities for internal growth, as many of our management team members have advanced through internal promotions.

Streamlined Hiring Process: Our efficient hiring process minimizes the time from interview to offer. All new hires will participate in a comprehensive paid training program, allowing you to start contributing on the production floor in a matter of weeks. Consistent attendance and punctuality may also qualify you for additional bonuses, including a new hire bonus after completing training and fulfilling a specified number of hours.

Key Responsibilities:

  • Respond to incoming calls and assist customers seeking information about healthcare plans, utilizing standard technology such as telephones and web browsers.
  • Employ pre-scripted responses to provide accurate general and claims-specific information.
  • Adhere to established policies and procedures, including timesheet completion and privacy regulations.
  • Guide callers through online applications and facilitate electronic submissions to plan providers.
  • Maintain call logs related to inquiries, ensuring accurate documentation of scripts used.
  • Refer complex inquiries to higher levels of support as necessary.

Position Requirements:

  • High School diploma or equivalent is mandatory.
  • A minimum of six months of experience in customer service, secretarial, or telemarketing roles is required.
  • Ability to pass customer service assessments is essential.
  • Typing speed of at least 20 words per minute is necessary.
  • Must be able to sit for extended periods.
  • Proficiency in using a PC and familiarity with the Windows operating system is required.
  • Strong time management skills and adherence to schedules are crucial.
  • Ability to follow standard operating procedures and select appropriate scripts for calls is necessary.
  • Demonstrated interpersonal and leadership skills, with the ability to manage multiple tasks effectively.
  • Proven capability to work collaboratively as part of a team.

Work Environment:

  • This position is based in our call center.
  • Remote work is not an option for this role.

Work Schedule:

  • The call center operates from early morning to late evening, with shifts assigned within this timeframe.
  • Some weekend and holiday work may be required during peak periods, with overtime compensation provided for applicable hours.

We are committed to offering our employees a comprehensive compensation and benefits package, including medical coverage at no cost for employees, a 401(k) matching program, and additional benefits.


The Kenific Group is an Equal Employment Opportunity Employer.

We are dedicated to fostering a diverse workforce and are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

If you require reasonable accommodation during the application or interview process, please reach out to our Talent Team.

This company utilizes E-Verify to confirm each employee's work authorization.