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Court Service Center Support Specialist

2 months ago

Lowell, United States Commonwealth of Massachusetts Full time

Job Description - Court Service Center Support Specialist (Lowell) (240006KZ) Departmental Mission Statement:

The Court Services and Law Libraries Department is responsible for providing key court services to support the administration of justice and advance access to justice in the Trial Court. Position Summary:

Working within the Court Services and Law Libraries Department of the Office of Court Management, a Court Service Center (CSC) Support Specialist provides accurate legal information and court assistance for self-represented litigants and other members of the public to achieve better access to the Massachusetts justice system. Supervision Received:

Receives general direction from the Court Service Center Manager in performing duties in accordance with established guidelines. Duties: Assists in the daily operations of a Court Service Center including: Greet and triages visitors to the center and makes referrals as appropriate; Answers, screens, directs and places telephone calls to court users seeking assistance; Ensures access for limited English proficient litigants and members of the public; Assists self-represented litigants to gain access to Trial Court services by providing legal and procedural information; Provides information and explanations about a variety of court processes, court rules, official documents, and forms; Assists in the creation of self-help resources for self-represented court users; Ensures that all Court Service Center materials for legal aid, community organizations and court department resources are updated regularly, including researching new resources and information; Participates in regular meetings with the staff of the Court Service Center, as well as court officials from local area court divisions representing all Trial Court Departments in an effort to improve coordination and effectiveness; Enters data daily, ensures statistical information is accurate, and assists in the preparation of statistical reports; Assists the Manager and Staff Attorneys with educational workshops and programs; and Performs other related duties as required. Job Competencies:

All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Mission Applied Knowledge Problem Solving Customer Service Collaboration Communication Continuous Learning Minimum Requirements:

These are the minimum requirements necessary to apply for the position of CSC Support Specialist: • Graduation from high school or its equivalent and a (5) five years of Trial Court experience, or an equivalent combination of education and experience. Bachelor’s degree with court experience is a plus; • Bilingual skills and Court Service Center experience are preferred; • Considerable knowledge and familiarity with court procedures, documents and terminology; • Considerable knowledge of the work and role of legal service providers, social service state agencies, and related community resources; • Ability to maintain effective working relationships with Judges, court officials, attorneys, court employees and the general public; • Demonstrate ability to remain responsive to local court departments and ensure multi-lingual access to court related services; • Ability to identify and resolve customer service and queuing issues experienced at the Court Service Center; • Demonstrated ability to independently initiate action, complete assignments and to handle multiple assignments simultaneously; • Knowledge of and ability to use personal computers and related business software such as Microsoft Office, Adobe Acrobat; • Exceptional skills in using multi-media techniques: social media, web-based initiatives and digital resources to access and use local resources for referrals; • Ability to reach with hands and arms, bend, crouch, climb stairs, and lift materials weighing up to 30 pounds; and • Ability to exercise judgment and to work without close supervision. Employment with the Trial Court is contingent upon passage of a criminal record check.

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