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Customer Service Center Associate
2 months ago
Location
Remote/Hybrid
Employment Type
Full Time
Compensation
$25.73 Hourly
Position Summary
At Jeanne D'Arc Credit Union, we pride ourselves on offering competitive salaries, comprehensive benefits, and a supportive work environment that fosters professional growth. Our team is dedicated to delivering exceptional service and assisting our members in making informed financial decisions.
As a Customer Service Center Associate, you will work under the guidance of the Assistant Member Service Center Manager, acting as the primary point of contact for members. Your role will involve educating members about our financial products and services over the phone while ensuring compliance with our policies and procedures.
Key Responsibilities:
- Handle incoming calls, warmly greet members, and provide accurate information regarding transactions, products, and services. Take ownership of member service requests, including account openings, service maintenance, and loan applications, while adhering to all compliance regulations.
- Commit to learning and understanding all credit union deposit and loan offerings.
- Effectively manage challenging member interactions by employing problem-solving skills and sound judgment.
- Assist with complex transactions, such as IRA and business account openings, and facilitate domestic and international wire transfers with guidance.
- Engage in relationship-building by educating members about credit union offerings and directing them to the appropriate resources.
- Conduct daily settlement procedures, balance transactions, and support departmental balancing efforts.
- Perform additional duties as assigned.
A minimum of one year of relevant experience is required, with call center experience preferred. A high school diploma or equivalent is necessary, or a combination of education and experience.
This position requires frequent interaction with various stakeholders, necessitating a high level of confidentiality, discretion, and effective communication skills. You will build positive relationships with team members and members by providing friendly and efficient service. Excellent verbal communication skills, including the ability to explain financial concepts clearly, are essential. Patience, active listening, and sound judgment are critical for success in this role.
Proficiency in Microsoft Office and related software is required. The ability to apply cognitive reasoning to daily tasks, take initiative, and work both independently and collaboratively is essential. Candidates should be highly motivated, detail-oriented, organized, and capable of multitasking in a fast-paced environment.
