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Initial Assistance Representative
2 months ago
Duties WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? Vacancies will be filled in the following specialty areas: Wage and Investment Customer Assistance, Relationship and Education - Field Assistance - Area 1 The following are the duties of this position at the full working level: Provides specialized clerical assistance to Tax Resolution Representatives (TRR's), Tax Specialists, and other support personnel by assessing taxpayer needs and directing them to the appropriate individual or area in addition to controlling walk-in area traffic flow and demands. Identifies, analyzes, and makes suggestions for resolution or correction to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area. Controls reporting systems that track taxpayer utilization of IRS products and services. Examines returns, supporting documents, and monetary receipts for completeness and discrepancies, as well as monitors and tracks information for sampling requirements prior to transmission to Submission Processing Centers. Makes initial determinations on filing extensions, assigns Employer Identification Numbers, processes Power of Attorney requests, resolves and assists taxpayers with entry discrepancies at kiosk terminals and inquiries on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an Individual Taxpayer Identification Number, filing requirements, filing status, and VITA locations. Requirements Conditions of Employment Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check). Obtain and use a Government-issued charge card for business-related travel. The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. Qualifications Federal experience is not required. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-05 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Conducting basic research and applying information as necessary Interacting and communicating (orally and in writing) with customers Performing office duties. OR EDUCATION: You may substitute education for specialized experience as follows: Bachelor's degree or four years of education above high school in any field of study from an accredited college or university. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Education A copy of your transcripts or equivalent documentation is required for positions with an education requirement. An official transcript will be required if you are selected. Additional information Subject to a 1-year probationary period (unless already completed). Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. This is a bargaining unit position. Tour of Duty: Day Shift, Monday-Friday 8:00 am to 4:30 pm. Required Documents The following documents are required and must be provided with your application: Online Application - Questionnaire Education - See Education Section above Registration/License (if applicable) - active, current registration/license High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent). How to Apply The following instructions outline our application process. You must complete this application process and submit any required documents by the deadline. Agency contact information ERC Employee Resource Center Email: [email address] Website: [website address] #J-18808-Ljbffr
