Front Desk Representative
5 days ago
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Graduate Providence. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.
Key Responsibilities- Guest Service: Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
- Room Revenue and Occupancy: Maximize room revenue and occupancy by effectively managing room assignments, rates, and promotions.
- Communication: Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services.
- Cash Handling and Credit Policies: Follow all cash handling and credit policies to ensure accurate and secure transactions.
- Knowledge and Awareness: Be aware of all rates, packages, and special promotions, as well as in-house groups, closed-out and restricted dates.
- Emergency Procedures: Be familiar with emergency procedures and assist as needed.
- Check-in and Check-out: Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Front Desk Computer System: Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Shift Checklist: Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Reports and Paperwork: Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Education: College coursework in a related field is helpful.
- Experience: Experience in a hotel or a related field is preferred.
- Computer Skills: Computer experience is required.
- Customer Service: Customer service experience is preferred.
- Communication: Must be able to effectively communicate verbally and in writing with all levels of employees and guests.
- Problem-Solving: Must be able to multitask, prioritize departmental functions, and solve problems as needed.
- Teamwork: Must be able to work effectively as part of a team and maintain a positive attitude.
- Confidentiality: Must be able to maintain confidentiality of information.
- Initiative: Must be able to show initiative and anticipate guest or operational needs.
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Front Desk Representative
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Providence, Rhode Island, United States Graduate Providence Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Graduate Providence. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive,...
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Front Desk Representative
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