Technical Support Advocate
2 weeks ago
We are seeking a dynamic and resourceful Customer Service Specialist to provide exceptional situation management for our esteemed enterprise clients.
In this role, you will cultivate relationships with our partners and customers, representing our clients with integrity – you will be recognized as a trusted expert by IT departments, dedicated to investigating and resolving issues that impact their operations.
This team fosters a growth-oriented mindset, encouraging you to engage deeply with our customers' needs, enabling you to make informed decisions that prioritize their satisfaction.
Delivering Outstanding ResultsTek Experts is a technology services and support organization committed to offering specialized and innovative solutions to our clients. We are problem solvers, engaged collaborators, and imaginative thinkers who consistently aim to empower our customers' success. Our flexible, relationship-driven support enables the largest and most forward-thinking enterprises to flourish.
If you have a passion for problem-solving, enhancing processes, continuous learning, and collaborating within a diverse global team, you are the ideal candidate we seek.
Join our international team of professionals and advance your IT career with us.
About Tek ExpertsTek Experts is part of TeKnowledge – where innovation aligns with purpose.
We are reshaping the global tech landscape by providing advanced technology services, cybersecurity proficiency, and unparalleled technical training, tailored to the specific needs of both public and private sectors.
Key ResponsibilitiesAct as the primary point of contact for customers, collecting necessary information to resolve cases, setting expectations, and providing guidance on resolutions while a technical team addresses critical system challenges.
Assign the appropriate severity level, category, priority, and team to each incident.
Oversee the complete customer case lifecycle to ensure incidents are resolved accurately and promptly, proactively following up and engaging with the customer.
Collaborate and seek advice from technical engineers, subject matter experts, and other team members to validate your approach, escalating to higher-level technical support as necessary.
Maintain comprehensive documentation for all cases, including inquiries, process steps, and resolutions in accordance with commitments and established protocols, always safeguarding confidential and sensitive information.
QualificationsExperience in customer service with a willingness to acquire new technical skills.
Exceptional multitasking, organizational, and problem-solving abilities.
Creativity and adaptability.
Proficiency in developing and sustaining positive working relationships.
What We Offer You:
The compensation for Colorado residents is $17/hr, along with a quarterly bonus based on quality and productivity. Pay is determined by various factors including education, work experience, certifications, and more.
Comprehensive medical, dental, and vision benefits, legal coverage benefits, Employee Assistance Program, and pet insurance.
Regular bonus opportunities for performance and referrals.
Access to industry-recognized certifications in over 1,500 courses.
A culture dedicated to internal promotions.
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