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Resident Service Coordinator

2 months ago

Southfield, United States Friedman Management Full time
Job Details

Level
Entry

Job Location
The Loop - Oak Park, MI

Position Type
Full Time

Education Level
High School

Job Shift
Day

Job Category
Customer Service

We are looking for a Resident Service Coordinator to work with our maintenance team at The Loop to provide excellent service to our residents. Join a growing team of hardworking, self-motivated individuals. As an innovative, successful company we believe employees are our best asset. If you possess dynamic leadership capabilities and welcome a challenging position in a fast-paced environment, consider a career opportunity with our organization.

Responsibilities include, but are not limited to the following:
  • Provide accurate, valid, and complete information pertaining to all requests from the submittal process through the completion
  • Prioritize and resolve maintenance issues in a timely and accurate fashion
  • Place service calls as required or directed by the manager
  • Maintain broad knowledge of company processes, procedures, and policies
  • Track and follow up on all outstanding work orders while providing exceptional customer service
  • Coordinate maintenance requests for tenants.
  • Prioritize schedules of maintenance staff.
  • Utilize property management software system to log and track work order requests.
  • Follow up with residents to ensure timely response and resolution of related issues.
  • scheduling vendors for unit turns
  • gathering bids from vendors for multifamily management for projects around the community
  • walkthroughs of completed units to verify they are market-ready
  • walkthroughs of moved-out units to determine the work that needs to be completed by unit turn vendors
  • any other duties as assigned by management.
Qualifications:
  • High School Diploma or equivalent education required
  • Qualified candidate must have a minimum 1-2 years of experience in a customer service-oriented role and have a great phone personality
  • Must be proficient in Microsoft Office programs including Excel, Word, and Outlook
  • Candidates should also be well organized and enjoy problem-solving
  • Experience and/or knowledge in Yardi is preferred but not required.
Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.

We are Friedman Real Estate

Friedman Real Estate is a full-service real estate company and has been serving our clients for over 30 years We do business in over 20 states and are proudly one of the Midwest's largest commercial real estate organizations. We offer a full range of services that include: multi-family management, commercial brokerage, property and asset management, investment and loan sale advisory, space planning and design, construction and project management, graphic design and marketing in addition to a vast array of advisory services.

We manage more than 140 commercial properties encompassing more than 16M SF and more than 10,000 apartment homes throughout the United States. Our brokerage team has over 800 current listings with $10 billion in closed transactions.

Awarded as Crain's Coolest Places to work at, Metro Detroit's 101 Best and Brightest Companies to work for, and to be recognized as Detroit Free Presses Top Workplaces.

We Value Our Employees

We love making our employee's feel valued, and our competitive compensation and full benefit packages show it We offer Blue Cross Blue Shield health insurance plans, Delta Dental, vision, life insurance, 401(k), over three weeks of vacation time, 10 paid holidays, and many other benefits.

We Have Friedman Fun
  • Friedman Swag
  • Employee activities
  • Cellular service discount
  • Wellness and charity events
  • Continuing education reimbursement benefits
  • Referral bonuses for new employees and new business
  • Recognition program to celebrate the successes all year long
  • Training seminars for leadership and professional development