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Client Manager

3 months ago

Austin, United States Parkhill Full time

As a Client Manager your role will encompass fostering enduring and robust relationships with our valued clients. Serving as their primary liaison, you'll delve into their needs, ensuring their contentment with our top-tier professional services. Your overarching objective will be to optimize client retention and cultivate avenues for growth within our client portfolio. This is a full-time, exempt position paid on a salary basis.

Life at Parkhill

Parkhill is one of the largest architectural and engineering firms in the Southwest. We have 13 offices located throughout Texas, New Mexico, and Oklahoma.

At Parkhill, Building Community is the reason we exist. We invest in extraordinary people who love investing in their communities. We are more than planners, architects, and engineers - we are neighbors who choose to live and serve in the communities we work.

Increase your impact with our team of passionate collaborators. Whether you are a recent graduate with untapped potential or a professional with proven expertise, we invite you to discover a career path designed for you.

Benefits and Perks

We offer a comprehensive benefits program that supports the whole person. Our benefits include:

  • Life Balance: hybrid/flexible work schedules, flexible work environment, generous PTO, paid holidays.
  • Investing in Your Future Growth: specialized training, continuing education, professional licensing, intern development programs, University of Parkhill.
  • Competitive Benefits: up to 80% of medical premiums*, FSA for dependent care, HSA contributions, employer 401k contribution, short/long term disability coverage, performance bonuses.
  • Well-Being: mental health care, culture committees, wellness programs, charitable giving match.

Your Contribution

  • Client Relationship Management: Develop and nurture relationships with assigned clients, understanding their business objectives, challenges, and opportunities.
  • Client Communication: Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
  • Needs Assessment: Conduct thorough assessments of client needs and expectations, identifying areas for improvement and opportunities for upselling or cross-selling.
  • Solution Delivery: Collaborate with internal teams to develop and deliver tailored solutions that meet the specific needs of clients, ensuring alignment with their goals and objectives.
  • Account Planning: Develop and execute strategic account plans to foster long-term relationships and drive client satisfaction and retention.
  • Issue Resolution: Proactively identify and resolve any issues or challenges faced by clients, ensuring a positive experience and prompt resolution of problems.
  • Client Advocacy: Act as an advocate for clients within the organization, ensuring their voice is heard and their needs are prioritized.
  • Performance Tracking: Monitor and track key performance metrics, such as client satisfaction scores, renewal rates, and revenue growth, taking appropriate action to drive improvement.
  • Market Insights: Stay informed about industry trends, market developments, and competitor activities, providing insights and recommendations to clients to help them stay ahead of the curve.
  • Client Feedback: Solicit feedback from clients on our services and overall customer experience, incorporating insights to drive continuous improvement initiatives.

Your Qualifications

  • Bachelor's degree in engineering, architecture, or business administration.
  • Proven experience in client management, account management, or sales, preferably in a B2B environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
  • Strong problem-solving skills, with the ability to identify issues, propose solutions, and drive resolution.
  • Results-oriented mindset, with a focus on exceeding client expectations and driving business outcomes.
  • Ability to multitask and prioritize in a fast-paced environment, while maintaining attention to detail.
  • Proficiency in CRM software and Microsoft Office suite.
  • Willingness to travel occasionally for client meetings or events, as needed.
  • Travel requirements: 20-30% travel.

EEO Statement

Parkhill is committed to providing an equitable and inclusive work environment, free from discrimination and harassment, where employees are treated with respect and dignity. We are an Equal Opportunity Employer/Affirmative Action/Veteran/Disability employer and subscribe to E-Verify.

We are also fully committed to recruiting, retaining, developing, and promoting the most qualified employees without regard to their race, religion, color, sex, gender identity, sexual orientation, pregnancy, marital or parental status, national origin, age, disability, family medical history or genetic information, political affiliation, veteran status, military service, or other non-merit based factors. It is the policy of Parkhill not to discriminate because of a person's relationship or association with a protected veteran. This includes spouses and other family members. Also, Parkhill will safeguard the fair and equitable treatment of protected veteran spouses and family members regarding all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.