Client Onboarding Manager

2 weeks ago

Austin, United States US001 Marsh USA LLC Full time

Description:

What can you expect?

With responsibility for a team of client onboarding and client contract analysts, this Manager will lead the day-to-day operation of the onboarding function in the geography, and partner directly with the Global and Regional Head of Client Onboarding and other business stakeholders to grow and evolve the client onboarding function. In this critical role you will oversee processes, while partnering with the leadership team to manage the impact and delivery of change and maximize process efficiencies. This is an opportunity to explore newer and better ways of maximizing operational leverage in order to continually deliver enhanced commercial value across internal stakeholders, and most critically, Marsh Clients.

What’s in it for you?

Contribute to the design and deployment of a bold and innovative vision to design and establish Marsh’s Client Onboarding practice in North America, supporting the delivery of the Operational Excellence (OpEx) agenda. Lead a team that will deliver a best-in-class client onboarding experience to support Sales & Distribution that leverages optimal workflows, automation, and process streamlining capabilities to operate more efficiently. Work for a global company with a strong brand. A culture of internal mobility, collaboration, and extraordinary career opportunities Competitive pay and outstanding benefits to help colleagues and their families live better – physically, mentally, and financially. Paid time off to give back through non-profit community service. Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will count on you to:

Provide day to day oversight and people management of a team of client onboarding and client agreement specialists, fostering a mindset focused on the function's value proposition​ Manage, lead, and coach colleagues to achieve internal KPIs and client satisfaction for client onboarding operations management and services. Own the project management of new and expanded client transitions to Marsh as well as tasks required for clients renewing their engagement with Marsh, when a client is complex. This includes coordinating all standard and custom tasks, on behalf of the Sales Executive / Account Owner, including ensuring tasks are completed within agreed timeframes and meet quality standards​ Maintain strong relationships with key stakeholders in the geography and be viewed as a strategic partner​ Partner with other team members and stakeholders to identify continuous improvement opportunities

What you must have:

7+ year of relevant work experience Ability to build strong relationships and build rapport with internal colleagues and carriers. Influence/persuasiveness – ability to achieve outcomes by collaborating with stakeholders Self-starter, resourceful with the ability to bring solutions and ideas to the firm. Excellent written and oral communication skills – able to clearly articulate issues, problems, and resolutions 

What makes you stand out:

Client Onboarding and/or related insurance industry subject matter expertise Experience leading high performing teams

is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: , , , and . For more information, visit , follow us on and

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $79,800 to $170,100.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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