Current jobs related to Client Success Manager - Austin, Texas - Modernize Home Services
-
Client Success Manager
4 weeks ago
Austin, Texas, United States Unreal Gigs Full timeJob DescriptionOverview:Unreal Gigs is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and driving long-term success.Key Responsibilities:Client Relationship Management:Develop and maintain...
-
Client Success Manager
4 weeks ago
Austin, Texas, United States Ownwell Full time{"Role Overview": "We're seeking an experienced Client Success Manager to join our rapidly expanding team at Ownwell. In this role, you'll be responsible for managing our largest and most strategic real estate investor accounts, ensuring client satisfaction, driving renewals, and identifying expansion opportunities. You'll play a crucial role in showcasing...
-
Account Manager
1 week ago
Austin, Texas, United States Subsplash Full timeAbout the RoleAs a key member of the Client Success Team at Subsplash, you will play a crucial role in partnering with clients to drive their success and maximize the impact of their mission. Your primary goals will be to delight clients, increase retention, and increase recurring revenue through strategic consulting, relationship-building, and education on...
-
Client Success Support Specialist
4 weeks ago
Austin, Texas, United States 360Connect Full timeAbout 360ConnectWe are a reputable B2B lead generation company with a successful track record in the B2B market since 2005. Our mission is to deliver high-quality leads to various industries, and we're committed to building strong relationships with our clients.We adhere to six core values that guide our decisions and actions when dealing with our clients,...
-
Austin, Texas, United States Adam Hergenrother Companies Full time{"h1": "Job Description", "p": "At Adam Hergenrother Companies, we're looking for a Director of Client Success to join our team. As a key member of our organization, you'll be responsible for consulting with and pouring into our real estate teams on a regular basis, and eventually leading our Client Success Managers. If you're a learning-based,...
-
Client Success Developer
4 weeks ago
Austin, Texas, United States AW Labor Solutions Full timeJob Title: Client Success DeveloperAt AW Labor Solutions, we are seeking a highly motivated and results-driven Client Success Developer to join our team. As a Client Success Developer, you will play a crucial role in building and maintaining relationships with our clients, ensuring their satisfaction and success with our services.Key Responsibilities:Develop...
-
Client Success Support Specialist
4 days ago
Austin, Texas, United States 360Connect Full timeAbout 360ConnectAt 360Connect, we're a reputable B2B lead generation company with a successful track record in the B2B market since 2005. Our mission is to deliver high-quality leads to various industries, and we're committed to doing what it takes to deliver excellent results.Our CultureWe're a diverse group of hardworking and fun-loving people who strive...
-
Client Success Support Specialist
4 weeks ago
Austin, Texas, United States 360Connect Full timeJob DescriptionAbout 360Connect360Connect is a reputable B2B lead generation company with a successful track record in the B2B market since 2005. Over the last two decades, we have been delivering high-quality leads to various industries ─with more to comeWe at 360Connect adhere to six core values that guide our decisions and actions when dealing with our...
-
Client Success Associate
1 month ago
Austin, Texas, United States Arrive Logistics Full timeJoin Our Team as a Client Success AssociateAt Arrive Logistics, we're committed to providing our employees with a meaningful work experience and a fun, casual, and collaborative environment. As a Client Success Associate, you'll play a crucial role in delivering Operational Excellence and ensuring the success of our clients.Key Responsibilities:Manage load...
-
Global Success Manager
3 days ago
Austin, Texas, United States Ontic Full timeAbout the RoleOntic is seeking a highly skilled Client Global Success Manager to join our team. As a Client Global Success Manager, you will be responsible for ensuring our clients realize the value of our Protective Intelligence technology platform, resulting in client retention. This role requires a person who is excited to be hands-on in the Platform and...
-
Global Success Manager
4 weeks ago
Austin, Texas, United States Ontic Full timeJob Title: Global Success ManagerOntic is seeking an experienced Global Success Manager to join our team. As a Global Success Manager, you will be responsible for ensuring our clients realize the value of our Protective Intelligence technology platform, resulting in client retention.Key Responsibilities:Drive Ontic Platform adoption, focusing on helping...
-
Customer Success Manager
2 weeks ago
Austin, Texas, United States Kastle Systems Full timeCustomer Success ManagerKastle Systems is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their security and facilities needs are met, and providing exceptional customer...
-
Customer Success Manager
3 weeks ago
Austin, Texas, United States Kastle Systems Full timeCustomer Success ManagerKastle Systems is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Build and maintain strong relationships with...
-
Customer Success Manager
1 week ago
Austin, Texas, United States Kastle Systems Full timeOverview:Kastle Systems is a leader in managed security, providing innovative technologies to serve over 460M square feet of real estate globally. Our clients span the commercial and multifamily real estate, education, and construction industries. We deliver a world-class customer experience, and our mission is to be our customers' best service provider,...
-
Customer Success Manager
2 weeks ago
Austin, Texas, United States Toolio Full timeAbout UsAt Toolio, we're on a mission to revolutionize the retail landscape by providing innovative solutions that help retailers navigate the complexities of the industry.Our cloud-based merchandise planning platform is designed to automate critical workflows, provide real-time insights, and enable data-driven merchandising decisions.We're trusted by...
-
Customer Success Manager
2 months ago
Austin, Texas, United States Toolio Full timeAbout UsAt Toolio, we're on a mission to revolutionize the retail landscape by providing cutting-edge merchandise planning solutions. Our cloud-based platform empowers next-generation retailers to automate critical workflows, gain real-time insights, and make data-driven merchandising decisions.The OpportunityWe're seeking a highly skilled Customer Success...
-
Customer Success Manager
4 weeks ago
Austin, Texas, United States CareerCraft Full timeJob Title: Customer Success ManagerCareerCraft is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our school district clients achieve their goals and objectives through our online platform.Key Responsibilities:Build and maintain strong...
-
Customer Success Manager
1 month ago
Austin, Texas, United States Kastle Systems Full timeAbout the RoleKastle Systems is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesBuild and maintain strong relationships with clients to ensure their security and facilities needs are...
-
Customer Success Manager
3 weeks ago
Austin, Texas, United States SpyCloud Full timeCustomer Success ManagerAustin TXJob Description/Summary: The Customer Success Manager at SpyCloud is responsible for maintaining long-term relationships with customers to understand their organization, impact on their business, and key product/service needs. This role focuses on increasing revenue while providing a solid continuum across all elements of the...
-
Customer Success Manager
3 weeks ago
Austin, Texas, United States Mesh Payments Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our growing Customer Success Department in Austin, TX. As a key member of our team, you will be responsible for scaling the adoption of our platform and driving business growth through strong relationship-building, product knowledge, and strategic planning.Key...
Client Success Manager
2 months ago
Company Background
At Modernize (a QuinStreet division), we are dedicated to transforming the home improvement experience by connecting enthusiastic homeowners with reputable contractors. With over a decade of expertise in online lead generation, we play a pivotal role in the $300 billion home improvement sector, ensuring that homeowners find the best contractors available. Our focus is on innovation, as we develop new brands and products tailored to the needs of homeowners and top-performing contractors.
Position Summary
Modernize Home Services is in search of a proactive and versatile Account Manager to drive success and growth for our clients within our expanding organization. This position transcends traditional account management; it involves strategically cultivating relationships with key decision-makers from Home Services Companies generating between $5M and $30M in annual revenue. You will work closely with internal teams to deliver and enhance our services for a portfolio of 30-40 active clients while also managing new accounts as they are acquired by our sales team.
Key Responsibilities
- Client Engagement: Comprehend clients' goals, methodologies, outcomes, and challenges to formulate strategic account plans that enhance satisfaction, retention, and lifetime value.
- Consultative Approach: Meet with clients, from Directors to C-level executives, to present and secure commitment to optimized campaign strategies.
- Networking & Insights: Engage within our account base to provide essential recommendations, testimonials, and case studies to stakeholders.
- Cross-Functional Collaboration: Partner with marketing, sales, product, and engineering teams to ensure exceptional service standards across the organization.
- Solution Mastery: Exhibit expertise in our offerings and operational processes.
- Strategic Development: Create plans to maximize opportunities and ensure client loyalty through consistent delivery excellence.
- Client Relationship Management: Oversee and maintain the health of client relationships.
- Innovative Problem Solving: Challenge conventional approaches to discover new methods for enhancing program success.
- Business Insight: Connect business decisions to their impact on the organization's financial performance.
- Data Interpretation: Analyze data to identify risk factors and optimize performance.
- Performance Metrics: Accurately forecast and monitor key account metrics.
- Reporting: Prepare and present ongoing performance reports for accounts.
- Core Values Alignment: Uphold our core values and foster positive collaboration across departments.
Qualifications
- Experience: Minimum of 2 years in account management.
- Analytical Proficiency: Strong analytical skills, with experience in business intelligence tools like Tableau preferred.
- Technical Skills: Intermediate to advanced skills in Excel and Salesforce.
- Education: Bachelor's degree preferred.
- Industry Experience: Familiarity with lead generation/digital demand generation marketing is a significant advantage. Experience with major retailers in the home improvement sector (e.g., windows, HVAC, solar, roofing) is also beneficial.
- Presentation Skills: Highly developed presentation skills are preferred.
- Communication: Exceptional verbal and written communication abilities.
- Business Acumen: Strong business insight, with the capacity to operate under pressure and make critical business decisions daily.
- Proven Track Record: Demonstrated success in delivering value propositions and guiding clients from onboarding to partnership maturity.
- Adaptability: Ability to thrive in a dynamic and changing environment.
- Detail Orientation: Process-oriented with effective workload prioritization skills.
- Client Management: Skilled in managing client emotions and objections positively and solutions-focused.
We seek a candidate who is eager to learn and grow, can adapt to new challenges, and possesses the interpersonal skills necessary to excel with minimal oversight. If you are passionate about delivering excellence and driving success in a dynamic environment, we want to hear from you.
