Client Engagement Manager

2 weeks ago


Austin, Texas, United States augmentjobs Full time
Job Overview

Position Title: Client Engagement Manager

Role Summary: The Client Engagement Manager is tasked with nurturing and optimizing client relationships, enhancing client satisfaction, and ensuring the effective delivery of projects. This position requires collaboration with diverse teams to offer personalized solutions, recognizing growth opportunities, and sustaining a high level of client interaction. The Client Engagement Manager is pivotal in cultivating robust, enduring client partnerships.

Key Responsibilities:

  • Act as the primary liaison for clients, promptly addressing their requirements and resolving challenges.
  • Design and execute engagement initiatives to strengthen client relationships and satisfaction.
  • Work in tandem with internal teams to provide tailored solutions that align with client goals.
  • Facilitate regular client meetings to review project status, collect feedback, and pinpoint areas for enhancement.
  • Track client engagement metrics and compile reports detailing activities, results, and suggestions.
  • Identify and capitalize on opportunities for upselling and cross-selling within current client accounts.
  • Guarantee the timely and effective delivery of services and projects to clients.
  • Remain updated on industry trends and market conditions to offer pertinent insights to clients.
  • Promote a client-centric culture within the team and across the organization.
  • Represent the organization at client meetings, industry events, and conferences.

Required Qualifications:

  • Bachelor's degree in Business, Marketing, or a related discipline.
  • 5+ years of experience in client engagement, account management, or a similar role.
  • Demonstrated success in managing and expanding client relationships.
  • Exceptional communication, presentation, and interpersonal skills.
  • Strong analytical and problem-solving capabilities.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Awareness of industry trends and market dynamics.
  • Willingness to travel as necessary for client meetings and industry events.


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