Client Relationship Manager

1 month ago

Austin, United States augmentjobs Full time
Job DescriptionJob DescriptionJob Title: Client Relationship Manager Job Summary:

The Client Relationship Manager will be responsible for managing and nurturing relationships with key clients to ensure their satisfaction, loyalty, and long-term engagement. This role involves understanding client needs, delivering tailored financial solutions, and acting as the primary point of contact for client inquiries and concerns. The Client Relationship Manager will work closely with internal teams to ensure a seamless client experience and support the growth of client accounts.

Responsibilities:
  • Build and maintain strong, long-term relationships with key clients, acting as their primary point of contact.
  • Understand clients' financial goals, needs, and challenges, and provide customized solutions to meet their objectives.
  • Proactively manage client accounts, ensuring regular communication, follow-ups, and reviews of their financial plans.
  • Collaborate with internal teams, including sales, product management, and customer service, to deliver a seamless client experience.
  • Identify opportunities to expand client relationships through cross-selling or upselling of additional products and services.
  • Address and resolve client concerns and complaints in a timely and professional manner, ensuring client satisfaction.
  • Monitor client accounts to ensure compliance with company policies and industry regulations.
  • Prepare and present reports on client account performance, product usage, and satisfaction levels to senior management.
  • Stay informed about industry trends, market conditions, and changes in regulations that could impact clients.
  • Develop and implement strategies to improve client retention, satisfaction, and loyalty.
  • Participate in client meetings, presentations, and events to strengthen client relationships and promote company offerings.
Qualifications:
  • Bachelor's degree in Finance, Business, Marketing, or a related field.
  • 3-5 years of experience in client relationship management, account management, or a similar role in the financial services industry.
  • Proven track record of managing and growing client relationships.
  • Strong understanding of financial products, services, and industry regulations.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to build trust and rapport with clients, ensuring a high level of client satisfaction.
  • Strong problem-solving skills and the ability to manage client concerns effectively.
  • Proficiency in CRM software, financial analysis tools, and Microsoft Office Suite.
  • Ability to work collaboratively with cross-functional teams and manage multiple client accounts.
  • Knowledge of regulatory requirements and compliance issues in financial services.
  • Professional certifications such as CFA, CFP, or similar are desirable.

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