Appointment Coordinator

2 months ago


Harbor City, United States Kaiser Permanente Full time

Job Summary: We are seeking a highly skilled Appointment Clerk to join our team at Kaiser Permanente. As a key member of our staff, you will be responsible for providing exceptional member assistance by scheduling appointments, transferring calls, composing messages, and providing general information.

Key Responsibilities:

  • Uphold Kaiser Permanente's policies and procedures to ensure seamless member experience.
  • Provide high-level member assistance by scheduling appointments, transferring calls, and composing messages.
  • Offer general information and support to members, ensuring their needs are met in a timely and efficient manner.
  • Collaborate with other departments to ensure effective communication and coordination.
  • Stay up-to-date with Kaiser Permanente's policies, procedures, and best practices to provide exceptional service.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in using technology to manage schedules and communicate with members.

About Kaiser Permanente: Kaiser Permanente is a leading healthcare organization dedicated to providing high-quality, patient-centered care. We are committed to making a positive impact in the lives of our members and the communities we serve.



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