Automotive Service Representative

3 weeks ago


Culver City, California, United States Ken Garff Auto Group Full time

We're looking for a talented Automotive Service BDC Representative to join our team at Ken Garff Auto Group. As a Service BDC Representative, you will be the first point of contact for our customers, providing exceptional service and ensuring their needs are met.

Key Responsibilities:
  • Answer customer calls promptly and professionally
  • Determine customer's primary concern and schedule the necessary appointment
  • Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships
  • Establish and maintain great customer relationships that encourage repeat and referral business
  • Work as a team player and uphold the company's standards of professionalism and integrity
Requirements:
  • Previous inbound/outbound customer service, call center, or sales experience a plus
  • Proficient computer skills, ability to manage multiple systems, and ability to type 40 + wpm
  • Must be energetic, enthusiastic and team oriented
  • Strong customer service skills: problem solving and communication (written and verbal)
  • Strong record of positive customer satisfaction
  • High School Diploma or equivalent
  • Must be 18 years or older and be authorized to work in the U.S
We are an Equal Opportunity Employer

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