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Territory Manager, Healthcare Enrollment

2 months ago

Durham, United States Troy Medicare Full time

Territory Manager, Healthcare Enrollment (Durham County)

About Troy Medicare Founded by independent pharmacists in 2018, Troy's founders set out to build a health plan option that is comprehensive and easy to understand for every single member. Troy Medicare now serves thousands of Medicare-eligible low-income beneficiaries in the most underserved communities in the United States. Territory Manager, Healthcare Enrollment (Durham County) Do you have a passion for helping others? Do you find joy in navigating others through a process that can be overwhelming? We are a growing healthcare company started by pharmacists, doctors, and technology experts determined to remove the BS in healthcare. Troy Medicare started in Concord, North Carolina when our founders saw so many people increasingly unable to afford their prescriptions. Big health insurance companies had become more expensive and less transparent in their pricing and benefits. Our mission is to provide a comprehensive and easy-to-understand Medicare plan for every single member. About the Job Contract position with possibility for full-time employment. We are hiring for multiple Territory Manager positions in North Carolina who will be responsible for managing the providers, pharmacies, and Senior members (both current and potential) that are part of Troy Medicare within an assigned area. Territory Managers will work with Seniors (and those aging into the Medicare system) to help them understand Medicare insurance and their options. Territory Managers will ensure that pharmacies and provider offices are engaged in the care coordination for each member. They support the enrollment process for Troy members to have a smooth onboarding process and will address any challenges that occur throughout the lifetime of a Troy member. He/she keeps teams updated regarding provider network developments, performance targets, and knowledge to achieve their goals. The Territory Manager will have to meet daily and weekly call goals, enrollment goals, and engagement goals. Additionally, they will be expected to build strong relationships across the Troy Medicare organization. This is a work-remote position with local travel to pharmacies, community events and provider offices. A computer and training will be provided. Responsibilities: Maintain a strong relationship with key pharmacies and providers to promote enrollment and resolve issues. Assist pharmacies with enrollment process guidelines and training as needed. Make calls to potential Senior members to generate enrollments and assist Seniors with enrollment and questions. Receive inbound calls from Seniors interested in enrolling in Troy Medicare. Call and visit physician offices in person to ask them about joining the Troy Medicare network. Provide rapid feedback to Troy Medicare’s team to address issues proactively. Help Seniors with issues or questions related to claims, bills, places to receive care, and other customer support challenges. Hiring Requirements: Current NC Health Insurance License. Must have a valid driver's license and reliable transportation. Must have experience with Google Suite and overall technically savvy. Must be authorized to work in the United States. Hiring contingent upon obtaining an NC Insurance License within 30-days if needed. This is a hybrid position. There will be dedicated office days that will require working from home. Past Experience: Anyone with the following backgrounds are encouraged to apply: Healthcare support such as collections, scheduling, customer service, billing (dental or doctor office, hospital, pharmacy) Social services helping Seniors and vulnerable populations navigate Counseling or community resource support A willingness and desire for helping Seniors in your local communities navigate through the Medicare insurance process

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