Guest Services Representative

4 months ago


Las Vegas, United States Golden Nugget Hotels & Casinos Full time

Overview:

A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints.

Responsibilities:
  • Check guests in and out of the property quickly and accurately

  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

  • Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction

  • Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities

  • Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls

Qualifications:
  • Professional appearance and demeanor

  • Efficient communication skills

  • High school diploma required

  • Two (2) years experience in hospitality, preferably in a guest relations role

  • Ability to work flexible hours, including nights, holidays, and weekends

  • Working knowledge of property management systems

  • Adhere to all state, federal laws, and company policies

What we offer you:

  • Multiple benefit plans to suit your needs

  • Paid Time Off

  • 401K

  • Opportunities for advancement

  • Positive and respectful work environment where diversity is valued

  • Generous employee discounts on dining, retail, amusements, and hotels

  • Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range:
USD $18.29 - USD $18.29 /Hr.

  • Las Vegas, United States MGM Resorts International Full time

    The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industr Guest Service, Representative, Guest, International, Hospitality, Retail, Hotel


  • Las Vegas, United States MGM Resorts International Full time

    The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industr Guest Service, Representative, Guest Experience, Retail


  • Las Vegas, United States Guest Services Full time

    Compensation Amount: Job Summary: The Boat Maintenance Mechanic is responsible for assisting with all marina services offered, quality control, maintains a clean and safe dock area, Maintains bathrooms and boat launching equipment, and secures guests' boats. Job Description: ESSENTIAL FUNCTIONS Maintain Marina/Boat maintenance to include: Motors: hange...


  • Las Vegas, United States MGM Resorts International Full time

    The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industr Guest Service, Front Desk, Representative, Clerk, Room Service, Guest, Retail, Hotel

  • Hotel Representative

    3 weeks ago


    Las Vegas, Nevada, United States SAHARA Las Vegas Full time

    SAHARA Las Vegas is seeking a Hotel Representative to provide exceptional guest service and ensure a seamless experience for our valued customers. This role is ideal for individuals who thrive in fast-paced environments and possess excellent communication skills.About the JobWe offer a competitive salary of $17.50 plus commission, with opportunities for...


  • Las Vegas, Nevada, United States Fontainebleau Las Vegas Full time

    Job OverviewWe are seeking a highly skilled and experienced Luxury Guest Services Manager to join our team at Fontainebleau Las Vegas. This is an excellent opportunity for a dedicated professional to work in a fast-paced, dynamic environment and provide exceptional service to our discerning guests.About the JobThe Luxury Guest Services Manager will be...


  • Las Vegas, Nevada, United States Gold Coast Hotel & Casino Full time

    Job DescriptionWe are seeking a skilled Housekeeping Dispatcher to join our team at Gold Coast Hotel & Casino. As a key member of our housekeeping staff, you will be responsible for providing exceptional guest service and ensuring the smooth operation of our hotel's cleaning services.About Us:Gold Coast Hotel & Casino is a leading entertainment destination...


  • Las Vegas, Nevada, United States Horseshoe LV Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Horseshoe LV. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.Key ResponsibilitiesTake, record, and cancel reservations in the Hotel Information System.Provide five-star hotel-quality...


  • Las Vegas, Nevada, United States SunBuggy Full time

    Job OverviewSunBuggy is seeking a Customer Service Representative to provide exceptional guest experience through phone, internet, and in-person interactions. This role requires maintaining a high level of knowledge about SunBuggy's tours and rentals to answer questions and set proper guest expectations.

  • Guest Service Agent-2

    5 months ago


    Las Vegas, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...


  • Las Vegas, Nevada, United States Tuscany Suites and Casino Full time

    Job OpportunityTuscany Suites & Casino is seeking a part-time Guest Service Representative to provide exceptional customer service to hotel guests.Located in the heart of Las Vegas, our hotel offers a relaxing getaway for business travelers, families, and friends. As a Guest Service Representative, you will be responsible for:Room Assignments: Assign guest...


  • Las Vegas, Nevada, United States The Smith Center Full time

    Job Summary">This role oversees day-to-day call center and box office operations, ensuring seamless ticket sales and delivery of exceptional guest experiences. You will supervise and coach a team of representatives, develop event briefings, and maintain up-to-date information on pre-sales, promotions, and events.


  • Las Vegas, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an exciting employment opportunity for a Guest Services Coordinator in the hospitality industry, based on the famous Las Vegas STRIP. In this role, you will be responsible for delivering exceptional customer service, coordinating sales and marketing operations, and assisting guests with their vacation...

  • Guest Service Expert

    2 months ago


    Las Vegas, United States Smashburger Full time

    Smashburger - 5655 Centennial Center Blvd Suite 170 [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures;...

  • Guest Services Agent

    1 month ago


    Las Vegas, United States The Mob Museum Full time

    Position Overview: Guest Service Agents are responsible for a wide variety of public-facing initiatives geared towards facilitating and enhancing the overall guest experience. These initiatives include: guest welcome and ticketing operations, parking, souvenir photo, and general guest experience operations including sharing information on Museum events and...


  • Las Vegas, Nevada, United States Randstad US Full time

    We are looking for Guest Services Ambassadors to join our team at Randstad US. In this role, you will play a key part in ensuring that every guest has an exceptional experience at our client's annual Christmas party.Key ResponsibilitiesGreet guests and check them in to the eventHandle keepsake bagsMaintain guest flow at the register tableTo succeed in this...


  • Las Vegas, Nevada, United States The Chicken Shack Full time

    Job OverviewThe Chicken Shack is seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our restaurant, you will be responsible for providing exceptional customer service, ensuring a welcoming atmosphere for our guests.Key ResponsibilitiesGreet customers with a smile and ensure a positive first...


  • Las Vegas, United States Wingstop Full time

    Wingstop - 903 S. Rainbow Blvd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...


  • Las Vegas, United States Wingstop Full time

    Wingstop - 7017 Spring Mountain Rd Suite 101 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with...


  • Las Vegas, Nevada, United States SGA Talent Full time

    Sarah is a hospitality-focused staffing group based in the Saratoga Springs area. We are seeking Customer Service Representatives to join our team for various events and help support our clients by providing excellent service to guests.Job SummaryWe are looking for a detail-oriented and customer-centric individual to work as a Customer Service Representative...