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Information Technology Support Specialist

2 months ago

Olympia, United States CallisonRTKL Full time

**Accessibility Note:** If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: ** Information Technology Support Specialist** **Job Category****:** Information Systems

**Requisition Number****:** INFOR001417

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**Job Details** **Description** CallisonRTKL seeks an Information Technology Support Specialist to join our dynamic group. As part of our global team, this position will provide support to 100+ employees in our Seattle office and employees in other locations across the globe. We are looking for a customer service-oriented candidate to provide technical support to users in an efficient and accurate manner. Our goal is to deliver superior IT support to employees, maintaining standards set forth by the business. As an Information Technology Support Specialist, you will be a critical member of the Seattle team and support a network of design professionals who value collaboration, fresh insights, and bold talent. You will also be part of a sought-after corporate culture that supports dynamic career advancement, professional development and work/life balance. Responsibilities * Provides first level contact and convey resolutions to end user issues (Tier 1 ticket handling) * Collects information and works toward a resolution through customer conversation, accessing support tools, and additional support staff as needed * Assists with the daily administration and maintenance of CallisonRTKL s devices, user accounts and Conference Room systems * Performs routine tasks under the direct supervision of the IT manager * Assists IT manager with remediation of IT security incidents * Assists with user support and training in both software and hardware * Escalates unresolved queries to the next level of support * Follows up with end users, provides feedback, and sees problems through to resolution * Ensures proper documentation and closure * Recommends procedure modifications or improvements * Supports and cultivates knowledge of CallisonRTKL IT procedures, products, and services Requirements * High school diploma or equivalent * Degree in IT related field preferred * 1+ years of service desk experience * Good customer service skills and a desire to exceed expectations * Passion for technology and problem solving * Strong verbal and written communication skills * Ability to work independently with advanced troubleshooting and multi-tasking skills * Experience with the Citrix VM Workspace environment is preferred * A team player that can work well with other Support Specialists * Strong knowledge of Windows operating systems - Windows 10 specifically * Capable of configuring individual computing systems and troubleshooting problems * Knowledge of MS Active Directory administration, SCCM/BCM and Microsoft Office 365 preferred * Knowledge of Autodesk Revit, AutoCAD, and Adobe Creative Cloud products preferred **Qualifications** **Skills** **Behaviors** **:** **Motivations** **:** **Education** **Experience** **Licenses & Certifications** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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