Tier 1 PC Technical Support Specialist

2 weeks ago

Greensboro, United States Tangeroutletcanada Full time

** Tier 1 PC Technical Support Specialist**

**Job Category****:** Information Technologies **Requisition Number****:** PARTT002405 Showing 1 location **Job Details**

**Description**

As the Tier 1 PC Technical Support Specialist, you provide first level technical expertise, guidance, and support to Tanger network users on multiple platforms and operating systems.

If you are an enthusiastic individual who thrives in a challenging and fast-pace team environment, then this may be the job for you. Tanger Outlets offers a dynamic learning environment with opportunities to advance and learn alongside accomplished business leaders.

**We offer excellent benefits for our full-time team members, to list a few:**

* Competitive salary

* Medical, Dental, and Vision coverage

* 401(k) with generous match

* Paid PTO, Holidays and Bereavement Leave

* Paid volunteer hours

* Tuition Reimbursement

* Wellness Incentives

* Acting as the first line of support you will respond to calls to provide technical assistance, problem solve, perform diagnostics, troubleshoot, and deliver information to desktop computer systems, peripheral hardware, iPhone, and software used at Tanger.

* You will develop and maintain strong customer relationships by responding to end users within required response times, keeping them informed of resolution path and verifying complete resolution of reported issues.

* We will look to you to assist end users with day-to-day technical questions or problems in association with Tanger internal systems, point of sales system, corporate office applications, iPhones, etc.

* You will install, configure, test, repair, maintain, and support local and regional area PC hardware, software applications, and printers.

* Reviewing machine performance, error logs, and utilization information you will determine the cause of failures or performance degradation.

* You will remotely access computer equipment to make changes and fix problems.

* Using your strong organization and prioritization skills, you will open support requests in ticketing software for every reported problem with thorough details including scope, impact, and priority.

* Keenly aware of departments protocol, you will identify issues and properly escalate unresolved tickets to Tier II Support Techs, Helpdesk Director, Network Team or the Development Team, being sure to provide a detailed description of the problem and troubleshooting steps already taken.

* Being sure to document findings in the ticketing software, you will research solutions to recurring software problems and make appropriate changes.

* As needed, you will work with team members to install computer or network hardware such as desktops, laptops, printers, etc.

* As problems are resolved, you will close tickets and ensure all steps are completely documented.

* You will deploy and ship devices as needed for new and existing users and set up workstations.

* If needed, you will contact outside support/vendor reps to resolve escalated customer issues.

* You will perform routine maintenance on systems as needed and other duties as assigned.

* You embrace working independently while also being successful in a collaborative team environment.

* You are comfortable in a fast-paced environment and have exceptional organizational and time management skills which help you prioritize and manage a diverse workload with ever-changing priorities even through frequent interruption.

* You are a professional of high integrity, maintaining a high degree of confidentiality and act with personal, professional, and behavioral integrity.

* You have a familiarity troubleshooting hardware (laptops/desktops/docking stations, etc.)

* You are an exceptional communicator with a passion for people and strong interpersonal skills which provide you the ability to communicate effectively with technical and nontechnical staff in person and via telephone.

* You possess a strong technical aptitude with an understanding of PC and laptop hardware, operating systems, business applications, printing systems, iPhones, and general network knowledge.

* You are focused and detail oriented and achieve thoroughness and accuracy when accomplishing a task.

* Solving practical problems, comfort in ambiguity, and remaining flexible with projects, assignments, or tasks comes easily for you.

* You are solution-oriented, prevention-based, and have an organized, logical approach to thinking through issues and challenges.

* A self-starter, you are able to initiate, plan, execute, control and close projects with a detail-oriented approach, meeting key deadlines without sacrificing quality.

* You have a basic knowledge of Local Area Networking, Active Directory, MacOS and iOS. You are proficient in all company issued software programs such as, Microsoft Office 365, internet browser programs, Kace, Adaxes, ScreenConnect, UKG, SharePoint, MRI, Concur, Nexus Payables, POS systems, Adobe, and are able to quickly learn Tanger systems.

* Your education includes at least a 2 year technical degree at an accredited technical school/college or on the job experience equivalent to a two-year technical program.

* You are able to travel via commercial airlines and maintain a valid driver's license to operate your own vehicle or rental car in a safe manner.

* You are comfortable working a flexible schedule which will vary and may include nights, weekends, and holidays.

* Your role at our headquarters in Greensboro, North Carolina includes collaborating with your team, corporate office staff, remote users, and field team members.

**Partner with Tanger Outlets and be a part of our extraordinary team**

Tanger Factory Outlet Centers, Inc. (NYSE: SKT) is a leading operator of upscale open-air outlet centers that owns, or has an ownership interest in, a portfolio of 36 centers. Tanger's operating properties are located in 20 states and in Canada, totaling approximately 13.6 million square feet, leased to over 2,500 stores operated by more than 500 different brand name companies. The Company has more than 40 years of experience in the outlet industry and is a publicly-traded REIT. For more information on Tanger Outlet Centers, call 1-800-4TANGER or visit the Company's website at .

Tanger Outlets has a fast-paced, entrepreneurial culture that values a diverse workforce. With an emphasis on diversity, Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need.

is a registered trademark of the U.S. Department of Homeland Security

EOE. Drug Free Workplace. A background check will be conducted for this position. Tanger Management, LLC participates in E-verify.

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**Qualifications**

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**Licenses & Certifications**

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