Intermediate IT Support Specialist

1 week ago


Greensboro, North Carolina, United States Vaco Full time
Position Overview:
Vaco is collaborating with a leading service provider in the industrial and commercial systems sector to find a Tier II Help Desk Analyst to enhance their established IT Department.

Employment Type: Full-time, permanent | Onsite, Monday to Friday
Location: Greensboro, NC
Compensation: $60,000 - $67,500 plus comprehensive benefits package.

We invite candidates who do not require visa sponsorship to consider this opportunity. Please note that C2C arrangements are not accepted.

Role Responsibilities:
  • Deliver Tier 1-2 technical assistance for a variety of technical challenges, from basic to intricate issues.
  • Timely escalation of tickets when necessary, ensuring thorough documentation.
  • Provide both onsite and remote technical support to a workforce exceeding 200 employees.
  • Oversee and maintain manufacturing systems and network infrastructure.
  • Offer end-user support with a strong emphasis on customer service excellence.
  • Conduct training sessions for end users.
  • Perform additional tasks as assigned by management.

Work Environment:
This role is part of a small IT team in a supportive atmosphere that promotes a healthy work-life balance and offers significant growth potential.

Diversity and Inclusion:
Vaco is committed to fostering a diverse workplace and strongly encourages applications from women, people of color, LGBTQ+ individuals, people with disabilities, ethnic minorities, foreign-born residents, and veterans.

Equal Employment Opportunity:
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, religion, national origin, age, disability, veteran status, union membership, or any other protected characteristics as mandated by law.

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