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Technical Support Specialist
2 months ago
VDart Inc is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.
Key Responsibilities- Technical Support: Provide timely and effective technical support to clients via phone, email, or remote access.
- Problem Resolution: Identify, analyze, and resolve technical issues related to Windows desktop OS, applications, mobile endpoints, and voice services.
- Communication: Develop and maintain strong communication skills to effectively interact with clients, provide clear explanations, and offer suggestions for preventing similar issues.
- Knowledge and Skills: Possess thorough knowledge of end-point operating systems, including Windows, iOS, and Android, as well as basic knowledge of dependent compute technologies, such as VMware ESXi, Active Directory, networking, and storage area networks.
- Account Management: Assist clients with password resets, account creation, and access control.
- Ticketing Systems: Experience in using ticketing systems for tracking and managing support requests efficiently.
- Troubleshooting Tools: Proficiency in using built-in troubleshooting tools, such as Windows Event Viewer, Task Manager, and Resource Monitor.
- Education: High school diploma plus technical trade school certification program(s).
- Experience: 1+ years of experience supporting Microsoft OS, Office, and remote desktop software, as well as desktop systems, mobile device management solutions, and application virtualization.
- Certifications: A+ or Network+, and MCDST certification or equivalent experience desired.
- Skills: Proficiency in supporting and troubleshooting Microsoft 365 applications, basic knowledge of VDI software solutions, and familiarity with popular web browsers and addressing browser-related issues.
