Technical Support Specialist II

2 months ago


Greensboro, North Carolina, United States Vaco Full time
Vaco is collaborating with a forward-thinking service provider specializing in industrial and commercial systems to find a Tier II Help Desk Analyst to enhance their established IT Department.

Position Type: Full-time, permanent | Onsite, Monday to Friday
Location: Greensboro, NC
Salary: $60,000 - $67,500 + comprehensive benefits package

We welcome applications from candidates who do not require visa sponsorship.

Role Overview:
The ideal candidate will possess practical experience in a Help Desk environment, addressing Tier 1-2 technical challenges, including but not limited to manufacturing software, hardware issues, network connectivity, and specialized equipment. Experience in a small to mid-sized organization is preferred.

This role offers the opportunity to join a compact IT team in a supportive atmosphere, promoting a healthy work-life balance and significant growth potential.

Key Responsibilities:
  • Deliver Tier 1-2 technical assistance for a variety of technical challenges, from basic to complex.
  • Timely escalation of tickets as needed, ensuring thorough documentation.
  • Provide both onsite and remote technical support to over 200 employees.
  • Oversee and maintain manufacturing systems and network infrastructure.
  • Deliver exceptional end-user support with a focus on customer service.
  • Conduct end-user support training sessions.
  • Perform additional tasks as assigned by management.

Diversity Commitment:
Vaco values a diverse workplace and strongly encourages individuals from various backgrounds, including women, people of color, LGBTQ+ individuals, those with disabilities, ethnic minorities, foreign-born residents, and veterans, to apply.

Equal Employment Opportunity Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, religion, national origin, age, disability, veteran status, union membership, gender identity, sexual orientation, marital status, or any other protected characteristics as mandated by law.

Vaco LLC and its affiliates are dedicated to ensuring full inclusion of all qualified individuals. We will provide reasonable accommodations for persons with disabilities during the application process, interview, and employment.

By applying for this position, you acknowledge that you are granting Vaco the exclusive right to represent you as a candidate for this opportunity. You confirm that the information you provided is accurate and agree to maintain confidentiality regarding the details of the position.

Privacy Notice

Vaco respects your privacy and is committed to transparency regarding our policies.

Compensation Transparency Notice

Compensation for this role is determined by various factors, including:

  • Individual skill sets, experience, and training;
  • Licensure and certification requirements;
  • Geographic considerations;
  • Business and organizational needs.

The stated salary range reflects the estimated base compensation for this position in locations where salary disclosure is required. Additional discretionary bonuses may also be available.



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