Enterprise Customer Success Manager

4 weeks ago

American Fork, United States LVT Corp Full time
ABOUT LVT

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

ABOUT THIS ROLE
As an Enterprise Customer Success Manager at LiveView Technologies, you will be the primary point of contact for our enterprise-level clients. Your role is critical in ensuring customer satisfaction, fostering long-term relationships, and driving the successful adoption of our solutions. The ideal candidate possesses a deep understanding of customer needs, exceptional communication skills, and a passion for technology.

RESPONSIBILITIES
  1. Customer Relationship Management:
    • Develop and maintain strong, strategic relationships with key stakeholders within client organizations.
    • Act as the main point of contact for enterprise customers, addressing inquiries, concerns, and ensuring overall customer satisfaction.
  2. Onboarding and Implementation:
    • Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients.
    • Provide guidance and support during the implementation phase, ensuring clients maximize the value of LiveView Technologies' solutions.
  3. Training and Education:
    • Conduct training sessions to educate clients on the full capabilities of our products.
    • Keep clients informed about new features, updates, and best practices to optimize their use of LiveView Technologies' solutions.
  4. Account Health Monitoring:
    • Proactively monitor customer accounts to identify potential issues and address them before they escalate.
    • Work closely with the technical support team to resolve any technical issues promptly.
  5. Renewal Management:
    • Collaborate with the sales team to ensure timely renewal of contracts.
    • Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
  6. Feedback Collection:
    • Gather feedback from customers and communicate insights to internal teams for product improvement.
    • Advocate for customer needs within the organization to drive continuous enhancement of our solutions.


QUALIFICATIONS
  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in a customer success or account management role, preferably in the enterprise technology sector.
  • Strong understanding of video surveillance, analytics, or related technologies.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and derive actionable insights.
  • Proactive problem-solving skills and a customer-centric mindset.
WHY JOIN US
  • Founder-led and employee-driven company
  • The opportunity to build where you stand
  • Value centric decision making
  • Both an economically stable and hyper-growth environment (ask us how this is possible)
  • The market leader in redefining how B2B does security
On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:
  • Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
  • 401(k) With up to 4% match
  • Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
  • Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
  • Paid Parental Leave - To help your growing family while you're away from work.
  • Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
  • Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
  • Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
  • And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

HR Policy
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.

  • Customer Success Manager

    4 weeks ago

    American Fork, United States LVT Corp Full time

    ABOUT LVT LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT...

  • Customer Success Manager

    2 months ago

    American Fork, United States LVT Corp Full time

    ABOUT LVT LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT...

  • Customer Success Manager

    2 months ago

    American Fork, United States LVT Corp Full time

    ABOUT LVT LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT...

  • Strategic Enterprise Account Manager

    19 hours ago

    American Fork, Utah, United States LVT Corp Full time

    About LVT CorpLVT Corp is a pioneering company dedicated to enhancing global safety and security through cutting-edge, rapidly deployable security hardware and a proprietary Software as a Service (SaaS) platform. Our comprehensive safety and security ecosystem empowers organizations to secure any physical environment with intelligent automation and...

  • Senior Client Success Manager

    2 weeks ago

    American Fork, Utah, United States LVT Corp Full time

    ABOUT LVT CORP LVT Corp is dedicated to enhancing global safety and security through innovative, rapidly deployable security solutions powered by our proprietary SaaS platform. Our advanced safety and security ecosystem simplifies the protection of various physical environments through intelligent automation and actionable insights. As a leader in the IoT...

  • Technical Success Manager

    2 weeks ago

    American Fork, United States LVT Corp Full time

    ABOUT LVT LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT...

  • VP Customer Success

    4 weeks ago

    American Fork, United States CLevelCrossing Full time

    Location American Fork, UT, United States Posted on Jan 06, 2023 Profile We are Domosapiens - uniquely skilled, passionate data lovers anchored in a culture of connectivity. We are transforming the way business is managed by putting real-time data into the hands of every decision maker across organizations. Diversity is valued here and the insight garnered...

  • VP Customer Success

    2 months ago

    American Fork, United States CLevelCrossing Full time

    Location American Fork, UT, United States Posted on Jan 06, 2023 Apply for this job your email: upload resume: Profile We areDomosapiens- uniquely skilled, passionate data lovers anchored in a culture of connectivity. We are transforming the way business is managed by putting real-time data into the hands of every decision maker across organizations....

  • Customer Success Manager

    3 months ago

    American Fork, United States Clegg Auto Full time

    (The How) - If you love to learn, lead, build and grow, we've got a position for you. Our Customer Success Manager excels at creating an environment focused on delivering an amazing customer experience, and knows how to teach and hold themselves and others accountable to high standards. Our managers model our company values and help their teams do the same....

  • Enterprise Architect

    3 months ago

    American Fork, United States LiveView Technologies Full time

    Job DescriptionJob DescriptionSalary: Why LVT:LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to...

  • Director, Enterprise Engineering

    3 months ago

    American Fork, United States LiveView Technologies Full time

    Job DescriptionJob DescriptionSalary: Why LVT:LVT (LiveView Technologies) is making the world a safer place and we need your help! Based in Utah, LVT is the world's leader for physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for massive growth in the years to...

  • Senior Enterprise Architect

    2 weeks ago

    American Fork, Utah, United States LiveView Technologies Full time

    Job OverviewPosition: Enterprise ArchitectCompany: LiveView TechnologiesSalary: CompetitiveAbout LiveView Technologies:LiveView Technologies (LVT) is at the forefront of enhancing safety through innovative physical security platforms and data solutions. With a presence across the United States and partnerships with Fortune 500 companies, we are poised for...

  • Client Success Manager

    2 months ago

    American Fork, United States Buyerlink Full time

    Job DescriptionJob DescriptionThe Client Success Manager is a key member of Buyerlink’s Client Success team. They identify high-value opportunities with existing advertising clients. The Client Success Manager fosters a client portfolio and is the go-to contact for anything related to their client accounts.Industry experience in lead generation or digital...

  • Regional Director

    3 days ago

    American Fork, Utah, United States LVT Corp Full time

    About LVT CorpLVT Corp is a pioneering company dedicated to enhancing global safety and security through innovative, rapidly deployable security hardware and a proprietary Software as a Service (SaaS) platform. Our cutting-edge safety and security ecosystem empowers organizations to secure any physical environment efficiently, leveraging intelligent...

  • Senior Enterprise Solutions Architect

    2 weeks ago

    American Fork, Utah, United States LiveView Technologies Full time

    Job OverviewPosition: Enterprise ArchitectCompany: LiveView TechnologiesSalary: CompetitiveAbout LiveView Technologies:LiveView Technologies (LVT) is dedicated to enhancing safety across various sectors. As a leader in physical security platforms and data solutions, we collaborate with numerous Fortune 500 companies, positioning ourselves for significant...

  • Strategic Account Manager

    2 weeks ago

    American Fork, United States LVT Corp Full time

    ABOUT LVT LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT...

  • Senior Client Success Manager

    2 weeks ago

    American Fork, Utah, United States Gesundheitshaus Reichart GbR Full time

    About Gesundheitshaus Reichart GbRGesundheitshaus Reichart GbR is a leader in the health and wellness sector, committed to enhancing the quality of life through innovative solutions. We are not just another health company; we are a community-driven organization focused on providing exceptional service and support to our clients.Our JourneyFounded with a...

  • Senior Product Marketing Manager

    2 weeks ago

    American Fork, United States LVT Corp Full time

    ABOUT LVTLVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT...

  • Senior Product Marketing Manager

    2 weeks ago

    American Fork, United States LVT Corp Full time

    ABOUT LVT LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT...

  • Senior Vice President of Customer Engagement

    2 weeks ago

    American Fork, Utah, United States CLevelCrossing Full time

    Location: RemoteProfile:At CLevelCrossing, we pride ourselves on being a community of dedicated professionals who are passionate about data and its transformative power in business management. We believe that by providing real-time insights, we empower decision-makers across various sectors.Diversity:We celebrate diversity and recognize that a wide range of...