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Guest Services Associate

4 months ago

Wilmington, United States World Equestrian Center Wilmington Full time

The beautiful World Equestrian Center, located in Wilmington Ohio, is looking for a Guest Services Associate to join our team The ideal candidate will have a passion for providing an exceptional guest experience. Superior customer service is a must to ensure a fantastic first impression for guests upon arrival. This position will need to have a flexible schedule.

The Guest Services Representative is a front desk position with primary responsibility of customer service, posting charges, and closing out the day.

Primary Responsibilities:

The following are highlight items and not meant to be all-inclusive of this position:

  • Greet, register, and assign rooms to guests of facility
  • Responsible for issuing room keys and important information to guests
  • Responsible for making hotel reservations and checking hotel availability
  • Verifies credit card authorization or collect cash payment for all guests
  • Answer main telephone line and transfer to proper departments or guest rooms
  • Receives and distributes guest and vendor packages, recording on package log appropriately
  • Stocking, inventory and cashiering of guest marketplace
  • Review guest accounts and charges upon guest check-out
  • Be familiar with daily events and shows on site
  • Seasonal golf cart reservations, staging and ensures all required forms are completed by guests
  • Constant contact with housekeeping and maintenance departments with guest issues or concerns
  • Ensure complete guest satisfaction
  • Ensuring daily checklists are completed
  • Completes any direct assignment from Manager
  • Responsible for issuing and signing out Department Manager Keys
  • Balance credit card and cash paperwork for entire day
  • Process credit cards for Settlement
  • Close out day for facility and print reports
  • Insert information from day end reports into spreadsheets for General Manager and Ownership
Qualifications, Education, Experience, Skills, and Abilities:
  • Previous hospitality/service industry experience preferred, but not necessary
  • Strong oral communication skills
  • Professional, courteous attitude
  • Strong computer skills
  • Ability to work in high paced environment
  • Strong Customer Service skills
  • Ability to Multitask

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.