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Client Success Manager

1 month ago

Young America, United States The Ladders Full time
Client Success Manager
Empowering Our Clients

Billhighway puts powerful solutions in the hands of hundreds of thousands of users of Billhighway, Chapter Spot, greekbill, and Impexium software suites. Our vision is to provide powerful solutions that help our non-profit clients improve the world.

Why people love working here:
  • Focus on personal and career development.
  • Competitive salary, benefits, and other forms of compensation.
  • Fresh approaches to using familiar skill sets and areas of expertise.
  • Caring, capable leaders.
  • Thriving culture powered by hybrid and remote team members.
  • Our vision: Provide powerful solutions that help our non-profit clients improve the world.
  • Our core values: Initiative, Collaboration, Reliability and Stewardship.

This role: A day and week in the life...
  • Manage a portfolio of Impexium clients throughout their lifecycle to proactively drive satisfaction and retention, including owning the health and success of your clients from adoption through to renewal and expansion
  • Conduct regular business reviews and health checks across multiple stakeholder levels (i.e., C-Suite, VP, Director) to drive satisfaction and desired business outcomes
  • Develop success plans that outline client critical success factors, metrics for success, potential issues, and detailed recommendations
  • Monitor client health and build risk mitigation plans where needed
  • Identify, nurture, and upsell opportunities by aligning our suite of products and services to our clients' evolving use cases and needs

This role: You will be successful in this role if you...
  • Earned a bachelor's degree in business, communications, finance, marketing or related field.
  • Worked a minimum of 5 years acting in a client success management role with at least 3 years of managing a dedicated book of business, ideally in a B2B SaaS or technology company
  • Have a minimum 3 years of association experience, including experience with AMS or Member Management software
  • Can command the room when dealing with various stakeholders to show transformational value, turn a troubled client situation around, or optimize the solution based on their leading pain point
  • Are well-organized, with high attention to detail and the ability to prioritize and time manage the successful execution

Eligible candidates reside in one of these states: DC, FL, ID, IL, IN, MD, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV.
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