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Regional Operations Manager

2 months ago

Young America, United States The Ladders Full time
Job Type

Full-time

Description

Company Overview

The Ladders is a premier provider of comprehensive solutions in the realm of insurance claims, repair, and recovery services. As a leading independent entity in North America, we specialize in managing property, automotive, heavy equipment, and casualty claims. Our extensive offerings include staffing solutions, temporary housing assistance, a managed repair network, and subrogation services, ensuring a fully integrated approach to all your claims needs from initial notification through to the completion of repairs.

Position Overview

The primary goal of the Regional Operations Manager is to supervise and direct the activities of the division within a designated area. This role encompasses direct oversight of regional office leaders and appraisers, ensuring efficient and effective file management. The manager is tasked with executing policies and procedures designed to improve overall performance, in alignment with the division's goals and client Service Level Agreements (SLAs). Success in this role is measured by the achievement of divisional objectives and responsiveness to client needs, all while adhering to company standards and goals. Collaboration with various departments and managers is essential to meet the division's targets. A thorough understanding of the insurance sector and the ability to communicate effectively with diverse stakeholders is crucial.

Key Responsibilities
  • Compile and present daily, weekly, and monthly regional performance reports to management, clearly articulating departmental objectives.
  • Exhibit strong leadership and management capabilities to guide a team of field appraisers and technicians, providing constructive feedback during performance evaluations based on metrics such as quality control reviews and key performance indicators.
  • Demonstrate strong analytical and problem-solving skills to assess claims data and make informed decisions.
  • Maintain excellent organizational skills to manage multiple claims efficiently.
  • Be prepared to travel frequently within the assigned region to evaluate claims and oversee teams in various locations.
  • Commit to achieving success through structured methodologies, utilizing action plans and reporting tools to manage operations effectively.
  • Ensure regular and reliable attendance as a fundamental aspect of this role.

Competencies Required
  • Operational decision-making.
  • Aligning performance with success.
  • Detail-oriented planning with the ability to communicate effectively under pressure.
  • Exceptional interpersonal, communication, problem-solving, and customer service skills.
  • Strong organizational skills with the capacity to multitask.
  • Ability to make sound decisions and act with discretion.

Supervisory Duties
  • Oversee daily departmental workflows.
  • Conduct timely and constructive performance evaluations.
  • Manage employee discipline and terminations in accordance with company policies.
  • Communicate the region's performance against departmental objectives clearly and concisely.

Work Environment

The characteristics of the work environment are representative of those an employee may encounter while performing essential job functions.

Physical & Mental Demands
  • Occasional lifting and/or moving of up to 15 pounds.
  • Specific vision abilities required include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
  • Regularly required to sit and communicate verbally; occasionally required to stand, walk, and use hands for handling tasks.
  • Ability to read, analyze, and interpret financial and legal documents, responding to inquiries from customers and regulatory bodies.
  • Ability to work with mathematical concepts and apply them to practical situations.
  • Ability to define problems, collect data, and draw valid conclusions.

Education and Experience Requirements
  • Strong understanding of customer and market dynamics.
  • High level of professionalism with the ability to interact with all organizational levels while maintaining confidentiality.
  • Proficiency in Microsoft Office Suite and strong typing skills; experience with project management tools is a plus.
  • Intermediate to advanced computer skills.
  • Flexible work schedule to accommodate changing task requirements.

Preferred Qualifications
  • Bachelor's degree or equivalent experience with a minimum of 5 years in insurance and leadership roles.
  • Prior supervisory experience is preferred.

Compensation
  • Salary range: $80,000 - $120,000 (bonus eligible).

Job Specifics
  • Fully Remote (equipment stipend provided).
  • Salaried Exempt - Full-Time (Core Working Hours: M-F, 8am-5pm CST).

Travel Requirements
  • Up to 20% travel required.

Why Choose The Ladders?
  • Comprehensive benefits package including medical, dental, vision, short- and long-term disability, life insurance, and an employee assistance program.
  • 401K plan options.
  • Flexible working hours.
  • Paid holidays.

Equal Opportunity Statement

The Ladders is an equal opportunity employer committed to providing a work environment free from discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.