Training Specialist

1 month ago

Addison, United States First American Bank Full time

Job Description:

First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.

The Training Specialist is a member of the Human Resources Department responsible for executing comprehensive training initiatives to enhance the skills and competencies of employees at all levels of the organization. This position requires staying abreast of the latest training methods, technologies, and best practices, as well as having a basic understanding of employment laws.

DUTIES & RESPONSIBILITIES:

  • Deliver training designed to educate employees on bank policies, procedures, and technical execution using a variety of instructional methods, including classroom training, e-learning, and virtual learning.
  • Develop, revise and implement training materials such as exams, manuals, job aids, and videos to supplement training programs.
  • Collaborate with the Training and Development Manager to develop and deliver effective training programs. This includes creating metrics aligned with the banks goals and objectives, as well as administering written and practical exams to monitor employee progress.
  • Leveraging the learning management system, track registration requests, build training classes and develop reports.
  • Respond professionally to inquiries from employees, managers, and executives, while maintaining the highest level of confidentiality. Advise managers on appropriate training paths for new employees.
  • Conduct and complete additional assignments/projects as designated by management.

QUALIFICATIONS:

  • High school degree or equivalent required.
  • Minimum one year of financial services/banking industry experience required.
  • Expertise in Retail Banking operations and customer engagement.
  • A history of academic and/or professional success with a persistent desire for professional development and a proven track record of achieving results.
  • Demonstrated ability to simplify sophisticated problems to identify the appropriate solution.
  • Ability to maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills and adopting a solutions-focused approach.
  • Strong organizational skills and attention to detail.
  • Flexible and adaptable to a demanding and fast-paced work environment required.
  • Graduate from the Rotational Trainee program or Retail Leadership Development Program a plus.
  • We value the experience an internal candidate could bring to this position and encourage FAB employees to apply.
  • This position requires advanced communication, presentation, and written skills.
  • You must be able to speak confidently to both large and small groups. A demonstrated talent for coaching, leadership, initiative, organizational awareness, and a proactive approach to customer service is needed in this role.
  • Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively. Must be professional, comfortable speaking with all levels of management, and prepared to provide candid feedback to managers regarding employees' progress.
  • Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.
  • Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
  • Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
  • Use sound professional judgment to balance the interests of the organization and employee, understanding and using available resources to mitigate risks.
  • Ability to present complex information to a variety of audiences.
  • Adept at using Microsoft 365 applications, with the ability to design clear and effective training presentations, manuals, and job aids.
  • Proficient in banking platforms, including JHA applications; experience in Mortgagebot and Decision Pro a plus.
  • Demonstrated ability to learn new systems and applications.
  • Ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
  • Previous experience with Learning Management Systems (LMS) and LinkedIn Learning a plus.
  • This position requires regular travel to corporate facilities and Bank locations. Occasional out of state travel may be required.
  • Typical schedule is Monday through Friday 7:30am-4:30pm; however, must be available for some weekday early mornings, evenings and Saturdays.

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