Client Support Specialist

2 weeks ago


Addison, Illinois, United States The Partner Group Full time
Job Overview

The Partner Group is a leading provider of fuel systems and industrial components, specializing in the construction of gas stations and convenience stores.

We are currently seeking a knowledgeable Client Support Specialist to join our team. This role is ideal for individuals with a strong mechanical understanding, as the position involves discussions around industrial components and construction-related inquiries. Comprehensive training will be provided to the right candidate.

Key Requirements:

  • Proven experience in customer service, ideally within industrial or construction sectors
  • Mechanical understanding is essential
  • Proficient in Excel and other computer applications

Primary Responsibilities:

  • Utilizing our computer systems extensively
  • Preparing quotes and processing orders
  • Assisting the external sales team
  • Investigating and resolving customer inquiries and issues
  • Handling incoming customer calls

Qualifications:

  • Strong computer proficiency
  • Stable employment history - we value commitment as we invest significantly in training
  • Adept at research and problem-solving
  • Detail-oriented and proactive
  • Excellent follow-up capabilities
  • Experience with Excel (knowledge of Microsoft Office suite is advantageous)
  • Positive demeanor and professional communication skills
  • Prior experience in customer service for an industrial distributor or construction trade is preferred (not call center experience)
  • Must reside within a reasonable commuting distance

We are an equal opportunity employer.

Compensation: $24 - $25/hour based on experience.

Benefits: Comprehensive benefits package including health insurance, vision, dental, life insurance, paid vacation, personal time, and a matching 401k plan. Opportunities for career advancement are available.

We are committed to equal opportunity in the workplace.



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