Client Support Specialist
2 weeks ago
The Partner Group is a leading provider of fuel systems and industrial components, specializing in the construction of gas stations and convenience stores.
We are currently seeking a knowledgeable Client Support Specialist to join our team. This role is ideal for individuals with a strong mechanical understanding, as the position involves discussions around industrial components and construction-related inquiries. Comprehensive training will be provided to the right candidate.
Key Requirements:
- Proven experience in customer service, ideally within industrial or construction sectors
- Mechanical understanding is essential
- Proficient in Excel and other computer applications
Primary Responsibilities:
- Utilizing our computer systems extensively
- Preparing quotes and processing orders
- Assisting the external sales team
- Investigating and resolving customer inquiries and issues
- Handling incoming customer calls
Qualifications:
- Strong computer proficiency
- Stable employment history - we value commitment as we invest significantly in training
- Adept at research and problem-solving
- Detail-oriented and proactive
- Excellent follow-up capabilities
- Experience with Excel (knowledge of Microsoft Office suite is advantageous)
- Positive demeanor and professional communication skills
- Prior experience in customer service for an industrial distributor or construction trade is preferred (not call center experience)
- Must reside within a reasonable commuting distance
We are an equal opportunity employer.
Compensation: $24 - $25/hour based on experience.
Benefits: Comprehensive benefits package including health insurance, vision, dental, life insurance, paid vacation, personal time, and a matching 401k plan. Opportunities for career advancement are available.
We are committed to equal opportunity in the workplace.
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