ERP Systems Specialist
4 days ago
We are seeking a highly skilled ERP Systems Specialist to join our team at the Town of Addison. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support for our ERP software products.
Key Responsibilities- Technical Support: Provide high-level diagnosis and troubleshooting for complex software issues, ensuring timely resolution and effective communication with clients.
- Issue Resolution: Analyze data reports, forms, and web technologies to identify and resolve software issues, and communicate with clients to meet and manage their expectations.
- Documentation and Quality Assurance: Create and enhance documentation throughout the support process, and perform Quality Assurance testing for software module upgrades/changes to ensure software performance meets requirements.
- Mentorship and Training: Mentor staff to ensure guidance is provided on an ongoing basis, and review release documentation to provide feedback to appropriate staff.
- Professional Development: Commit to expanding technological skills and knowledge of the Town's ERP products, and stay up-to-date with industry developments and best practices.
- Education and Experience: Bachelor's degree in Computer Information Systems, Information Technology, or related field, and two years of Information Technology experience, or an equivalent combination of education, training, and experience.
- Skills and Knowledge: Solid knowledge and understanding of database structures, project management practices, and computer and network troubleshooting methods, as well as excellent decision-making, time management, and problem-solving skills.
- Physical and Work Environment: Work is performed in a standard office environment, and the incumbent will be expected to work whatever hours are necessary to complete responsibilities.
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