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Imaging Document Clerk

2 months ago

Baton Rouge, United States Blue Cross and Blue Shield of Louisiana Full time

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Residency in or relocation to Louisiana is preferred for all positions.

**Grade 1**

**POSITION PURPOSE**

Opens and retrieves mail (including certified mail), identifies correspondence that needs to be scanned, and delivers correspondence, reports and letters in a timely manner to the appropriate members of the Benefit Operations Division and other departments twice daily. Sort, batch, scan, and index paper and electronic documents for all lines of business and directs image to proper processing unit through the imaging system.

**NATURE AND SCOPE**

+ This role does not manage people

+ This job reports to: Departmental Leadership

+ Necessary Contacts: In order to effectively fulfill this position, the incumbent must be in contact with:BET, Customer Service, Corporate Communication, Legal, IT, Internal Audit, Sales & Marketing, Medical Review, Provider Relations, Provider Services, Quality Management, District Offices, Group Leaders, and Producers, Vendors, and all levels of Enrollment and Billing personnel and other BCBSLA departments as needed.

**QUALIFICATIONS**

**Education**

+ High School Diploma or equivalent is required

**Work Experience**

+ 1 year of clerical experience is required

+ Operational experience is preferred

+ Facets experience is preferred

**Skills and Abilities**

+ Must be able to assist both internal and external customers in a variety of situations as well as handle multiple tasks concurrently.

+ Able to cohesively work in a team environment to ensure efficient and effective completion of all tasks for assigned groups.

+ Able to shift priorities as needed to cover multiple tasks in the process as directed by leadership.

+ Must demonstrate PC skills including Microsoft Office (e.g., Word, Excel, Outlook, etc.) and related software as other corporate software programs and applications, including but not limited to FACETS, Common Query, and CMOD.

+ Punctual and regular attendance is required required

**Licenses and Certifications**

+ None Required

**ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS**

+ Opens and retrieves mail, identifies correspondence that needs to be scanned, and delivers correspondence, reports and letters in a timely manner to the appropriate members of the Benefit Operations Division and other departments twice daily.

+ Visually inspects benefit operation images for completeness to ensure compliance with scanning requirements as well as verification. If documentation is missing required information, research to ensure accuracy of records. In order to locate missing information, research Facets.

+ Sort, batch, scan, and index benefit operations documents for all lines of business and directs image to proper processing unit through the imaging system.

+ Monitors the Right Fax mailbox. Extracts information that will determine the correct indexing queue.

+ Maintains documentation according to storage guidelines: boxing, shelving and disposal.

+ Provides timely, effective processing of certified mail.

+ Provides routine maintenance of the scanning equipment.

+ Supports other clerical functions, including ordering and maintaining inventory of office supplies, complete related supply requisitions, maintain file of receipts and follow-up on outstanding orders.

+ Responsible for special handling of certain high-profile groups.

+ All tasks mentioned above must be done accurately and in a timely manner.

+ Collaboration with other departments and team members within departments to ensure workflow is maintained and processed in a timely manner.

+ Maintains accurate and consistent reporting of work performed to allow clerks to keep track of productivity against established standards for speed.

+ Operate the switchboard

**Additional Accountabilities and Essential Functions**

_The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions_

+ Perform other job-related duties as assigned, within your scope of responsibilities.

+ Job duties are performed in a normal and clean office environment with normal noise levels.

+ Work is predominately done while standing or sitting.

+ The ability to comprehend, document, calculate, visualize, and analyze are required.

**An Equal Opportunity Employer**

**All BCBSLA EMPLOYEES please apply through Workday Careers.**

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

**Additional Information**

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

_Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner._

_Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results._

**JOB CATEGORY:** **Insurance**