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Loss Draft Supervisor
2 months ago
Job Title:
Loss Draft Supervisor I
FLSA Status:
Non-Exempt
Department:
Lender Solutions
Reports to:
Manager of Lender Solutions
Location:
Proctor – 166
Summary:
This position encompasses the understanding of all processes involving Loss Draft Tracking. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjustors, and agents quickly and accurately.
Essential Duties and Functions:
include the following. Other duties may be assigned.
Oversee multiple client teams for loss draft tracking
Make outbound phone calls to follow up on claims
Prepare and deliver call calibrations for multiple clients
Handle Escalated calls for multiple clients
Initiate process improvements and report those to upper-level management
Knowledge of multiple Client Requirements and Expectations
Reporting of Call Metrics and Quality
Managing workflow and adjusting for priorities
Ensure Service Level Agreements are met
Manage, coach and mentor staff
Attendance/Quality/Production must meet or exceed PFI standards
Pursues a course of personal, professional development
Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things
Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information
Problem-solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays, or unexpected events
Safety and security—the individual observes safety and security procedures and uses equipment and materials properly
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required:
High School Diploma/GED
1 year leadership experience
2 years Property claims experience
Ability to read and analyze an adjuster’s report
Computer knowledge required - Proficient in Windows based environment
Microsoft Office Skills required (specifically Excel and Word)
Strong analytical skills
Customer Service Skills required
Strong communication skills both written/verbal
Insurance/Mortgage Servicing knowledge
Strong organizational skills/ Attention to detail
Knowledge of all current clients and business rules
Ability to prioritize workflow and work in a fast-paced environment
Works well in a team environment
Attendance/Quality/Production must meet or exceed PFI standards
Preferred:
Associate or bachelor’s degree in a business or financial related discipline
Physical Requirements Necessary on a Regular Basis:
Repetitive motion. Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per day
Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day
Vision sufficient for use of a computer monitor
Sedentary position. Ability to sit at a desk 7-8 hours per day
Worker not exposed to adverse environmental conditions
Employee not substantially exposed to adverse environmental conditions
Employee must regularly lift, push, pull, and/or move up to 15 pounds
Ability to stand, bend, and reach for limited periods of time for filing, retrieving, and organizing office area
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