Claims Coordinator

1 month ago

Troy, United States Proctor Loan Protector Full time

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title: Vendor Management Claims Coordinator

FLSA Status: Non-Exempt

Department: Lender Solutions

Reports to: Manager of Lender Solutions

Location: Proctor - 166

Who are we? What do we do? Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What's the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment

What can I expect from working at Proctor Loan Protector?

  • Fun work environment with a variety of work
  • Being part of a team
  • Career growth
  • Ability to highlight your skills
  • Feel valued
  • Great benefits, pay and culture
Tell me more about this role, what would I be doing?

POSITION SUMMARY:

Monitor the vendor assigned claims using the loss draft module. The monitoring process is based on various reports. Those reports will need to be analyzed to determine what the required actions are for each line item. The coordinator will either take action on those items or alert the vendor of the actions needed. All activity pertaining to the claim must be documented in the loss draft module.

Essential Duties and Functions include the following. Other duties may be assigned.
  • Analyze claims reports
  • Daily - Stale claim review, JIRA inboxes, paid in full research, clarification questions
  • Make outbound phone calls to follow up on claims
  • Monitor and respond to incoming emails
  • Understand and apply business rule requirements
  • Understand and apply investor requirements
  • Document claim activity in the loss draft module
  • Request disbursements for ongoing claims
Competencies:
  • Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.
  • Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
  • Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
  • Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required
  • College degree preferred; or equivalent work experience
  • Computer knowledge required - Proficient in Windows based environment
  • Microsoft Office skills
  • Strong analytical skills
  • Customer Service skills
  • Strong communication skills both written and verbal
  • Insurance/Mortgage Servicing knowledge helpful
  • Property insurance claim experience preferred
  • Strong organizational skills
  • Attention to detail
  • Ability to prioritize workflow and work in a fast-paced environment
  • Works well in a team environment
  • Attendance/Quality/Production must meet or exceed PFI standards
  • 1 year experience in the Loss Draft department
  • Knowledge and experience servicing more than 1 client
Preferred
  • Customer Service Experience
Physical Requirements Necessary on a Regular Basis:
  • Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
  • Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
  • Vision sufficient for use of a computer monitor.
  • Ability to sit at a desk 7-8 hours per day.
  • Repetitive motion
  • Sedentary position

Pay Ranges:

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.

EEO Statement:
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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