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Claims Customer Service Associate
3 months ago
TEKsystems has an exciting new opportunity for a claims customer service associate for a national financial institution. Please apply if you are looking to get your foot in the door in the financial industry in a customer-facing position Prior call center experience required. Description: Will be part of the Call Center Loss Drafts Team. This is a high level call center position that is mainly dealing with homeowner claims. Calls can be as quick as 1 minute all the way up to 45 minutes and can involve difficult and upset customers. Responsibilities: - Will be handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts. - The calls will be pertaining to a new homeowners claim or an existing claim - Answering questions such as: what is the status of my claim? - Navigate between multiple systems to find the answer - Research through the claim tool to be able to assist the customer and provide accurate information - Handle escalated calls as needed - Update case notes in the Claim system to ensure everything is documented and updated - Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. - Outbound calls are also often necessary. Training Schedule: 8:30am to 5pm M-F Weeks 1-4 - Remote Weeks 5-8 - On-site Week 8 - 2 days on-site 3 days remote Shift after training: 10:30am to 7pm or 11:30am to 8pm based on client needs. Additional Skills & Qualifications: MUST HAVE: - working cellphone with service - at least 1 to 2 years of Call Center Experience - typing: at least 35 WPM - good verbal and written communication skills Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
