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Claims Escalation Coordinator

2 months ago

Troy, Michigan, United States TEKsystems Full time

Position Overview:

The organization is seeking to enhance their Call Center Loss Drafts Team. This role is a senior-level position within the call center, primarily focused on managing homeowner claims. The duration of calls can vary significantly, ranging from brief interactions to more extensive discussions.

  • Responsible for handling approximately 40-50 incoming calls daily, with variability based on call length.
  • Address escalated inquiries as necessary.
  • Maintain accurate case notes within the Claims system to ensure thorough documentation and updates.

Desired Skills & Qualifications:

  • A minimum of 1 year of experience in a call center environment, ideally in escalations, claims, or insurance sectors.
  • High School Diploma or equivalent.

Work Schedule:

  • Initial training period lasts for 4 weeks, with a schedule from 8:30 AM to 5 PM.
  • Post-training shifts will be from 10:30 AM to 7 PM or 11:30 AM to 8 PM.

This is a full-time role with a respected organization. We encourage interested candidates to submit their resumes for consideration.

About TEKsystems:

We are partners in transformation, assisting clients in activating innovative ideas and solutions to leverage new opportunities. Our team comprises 80,000 professionals collaborating with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services, Talent Services, and practical application, we work alongside forward-thinking leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.

The organization is an equal opportunity employer and will evaluate all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.