Claims Specialist
2 weeks ago
Hours: 8am to 4:30pm during training, the first 3 to 4 weeks. After that they will be transitioned to a hybrid schedule ONLY IF they are meeting production, quality, and attendance metrics.
Loss Drafts Associates will assisting customers with claims on their homeowner’s insurance. The specialist manages the loss claim from the point of reporting through completion of the repairs. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjusters, and agents quickly and accurately. All activity pertaining to the claim must be documented and draws are issued for the repairs as needed. The specialist must demonstrate the ability to make decisions, problem analysis, and promptness to ensure the client’s needs are met on a timely basis.
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Claims can be very dramatic like a fire or a flood. The role will consist of assisting clients with releasing funds to be paid to restoration companies to perform repairs on their property. Should not cut off the customers
•An example would be - a storm damaging someone’s house - the homeowner want the house fixed as soon as possible, and doesn’t have the funds available immediately to pay for the repairs - Proctor will identify how much they can endorse to the customer at a time - may have to send inspectors out before they send the full 100% of the check
Will also be documenting all conversation and details into a multi-screen computer system
Documenting into Excel
Candidates will go through intense training of shadowing and a little class work initially to understand the industry and the Proctor process
*office experience in a customer service, administrative, data entry or production role (1+ year)
- analytical, ability to solve a problem (in this case the claim)
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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